Dropping connection at least one a day
Thanks for your post @Buttercream
I'm sorry for the issues with your connection.
I've tested your line today and the tests aren't showing any definitive issues but I can see the drops. I've made a change to the stability profile on your line to try to artificially stabilise things. The change I've put through will start to take effect as of Tuesday but it can take between 7 to 14 days before you notice a difference.
Let us know how it goes though.
@jab1 wrote:unless a PN staffer gets in first and can supply an explanation.
Yep. The line's on a 3dB SNRM target and the stability profile is Standard so I've bumped it up to Stable.
For visibility and in the interest of community support, I've attached the test results below 
| GEA Test Detail | |||
| Circuit ID | NA | Service ID | [redacted BBEU] |
| Test Outcome | Pass | ||||
| Test Outcome Code | GTC_FTTC_SERVICE_0000 | ||||
| Description | GEA service test completed and no fault found . | ||||
| Main Fault Location | OK | ||||
| Sync Status | In Sync | ||||
| Downstream Speed | 61.1 Mbps | ||||
| Upstream Speed | 10.8 Mbps | ||||
| Appointment Required | N | ||||
| Fault Report Advised | N | ||||
| NTE Power Status | PowerOn | ||||
| Voice Line Test Result | Pass | ||||
| Radio Frequency Ingress | Not Detected | ||||
| Repetitive Electrical Impulse Noise | Not Detected | ||||
| Cross Talk | Not Detected | ||||
| Estimated Line Length In Metres | 759.3 | ||||
| Upstream Rate Assessment | Very Good | ||||
| Downstream Rate Assessment | Very Good | ||||
| Interference Pattern | Not Detected | ||||
| Service Impact | No Impact Observed | ||||
| Home Wiring Problem | Not Detected | ||||
| Downstream Policing Discard Rate | 0.0 | ||||
| Customer Traffic Level | Upstream and Downstream traffic detected | ||||
| Technology | VDSL | ||||
| Current 15Min Bin Retrains | 0 | ||||
| Last 15Min Bin Retrains | 0 | ||||
| DP Type | External | ||||
| Profile Name | 0.128M-80M Downstream 3dB, Retransmission High - 0.128M-20M Upstream, Error Protection Off | ||||
| Time Stamp | 2021-05-02T16:00:00 | ||||
| Parameters | MIN | MAX | AVG |
| Down Stream Line Rate | 63.6 Mbps | 64.4 Mbps | 64.1 Mbps |
| Up Stream Line Rate | 10.8 Mbps | 11.0 Mbps | 10.9 Mbps |
| Up Time | 804.0 Sec | 900.0 Sec | 899.7 Sec |
| Retrains | 0.0 | 1.0 | 0.0 |
| Current and Last 15 Minute Bin Performance | ||
| Parameters | Last Traffic Count(Upto 15 mins) | Current Traffic Count(Upto 15 mins) |
| Start Time Stamp | 2021-05-15T14:30:09Z | 2021-05-15T14:45:09Z |
| Ingress Code Violation | 0 | 0 |
| Egress Code Violation | 1 | 0 |
| Errored Seconds | 1 | 0 |
| Severely Errored Seconds | 0 | 0 |
| Unavailable Seconds | 0 | 0 |
Here's a picture showing the connection logs over the last 7 days too:
Hi @Buttercream
Thank you for your response, and for allowing the connection to stabilise over a two week period. I've run another line test today and the results are coherent with those observed by Anoush two weeks ago. Again, the dropouts appear to be occurring on a 1-2 day basis. We'd be happy to raise this matter with our suppliers, however as there are no obvious faults on the line, it is likely that they'll want to send an engineer out.
That's great, but, if an engineer does come out, and finds an issue with the internal wiring, or finds no fault at all with the Openreach Network, a call out charge of £65.00 will be applied onto the account. We'd like to do everything we can to avoid this. So, please have a look at your internal wiring, all the way up to your Openreach Master Socket, to ensure that there is no visible damage. You can also take off the faceplate from your master socket, and connect your router directly into the test socket which lies behind it, please note that you'll require your ADSL filter to do this.
See how you get on for a couple of days, and if the problems persist, let us know and we'll get a fault raised, knowing full well that the main source of the issues are not within your domain.
-Adam - Plusnet Leeds
