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Dropped 15 meg since I joined

ricke17
Grafter
Posts: 412
Thanks: 5
Registered: 19-01-2015

Dropped 15 meg since I joined

Hey,
I have DM'ed you on twitter but thought I would post on here too.
I have dropped 15meg since I migrated from BT to you guys, wondered if you could look into this for me.
Would I be subject to the 10 day stabilisation period or would my speeds be the same as when i was with BT - I live about 100m from the green cabinet and was getting on avg 76 megs d/l.  Am connecting via ethernet and using the HH5.
Cheers,
Rick.
Fibre Broadband 80/20, Netgear D7000
103 REPLIES
Community Veteran
Posts: 3,188
Thanks: 20
Fixes: 2
Registered: 31-07-2007

Re: Dropped 15 meg since I joined

There is no 10 day training period for fibre, either you have a fault or your cabinet is starting to get full and crosstalk is reducing your speed.
Unvalued customer since 2001 funding cheap internet for others / DSL/Fibre house move 24 month regrade from 8th May 2017
ricke17
Grafter
Posts: 412
Thanks: 5
Registered: 19-01-2015

Re: Dropped 15 meg since I joined

Just seems odd as the day before migration I was near on 76megs - is there anyway to see what my local cabinent is looking like (if you know what I mean?)
Rick.
dick:quote
Fibre Broadband 80/20, Netgear D7000
Joshc
Grafter
Posts: 167
Registered: 23-12-2014

Re: Dropped 15 meg since I joined

Good afternoon,
@ricke17
Could you do a disconnect ,reconncet please. I think we may have resolved your issues.
Your line speed had dropped and then went back up but your profile did not update.
Could you please let me know your speeds once you have reconnected?Huh
Smiley
ricke17
Grafter
Posts: 412
Thanks: 5
Registered: 19-01-2015

Re: Dropped 15 meg since I joined

Hiya - all done and it's back to how it was before - I have raised a ticket earlier FYI - so unsure what you want to do about that.
Rick.
Fibre Broadband 80/20, Netgear D7000
Joshc
Grafter
Posts: 167
Registered: 23-12-2014

Re: Dropped 15 meg since I joined

Hey,
I have already sorted that out  Smiley
ricke17
Grafter
Posts: 412
Thanks: 5
Registered: 19-01-2015

Re: Dropped 15 meg since I joined

yeh just had email notification - many thanks for your speedy resolution!
Rick.
Fibre Broadband 80/20, Netgear D7000
slavo71
Rising Star
Posts: 137
Thanks: 8
Fixes: 1
Registered: 05-09-2014

Re: Dropped 15 meg since I joined

Great service, all sorted in less than 1 hour and 15 mins Smiley
ricke17
Grafter
Posts: 412
Thanks: 5
Registered: 19-01-2015

Re: Dropped 15 meg since I joined

Quote from: JoshuaC
Good afternoon,
@ricke17
Could you do a disconnect ,reconncet please. I think we may have resolved your issues.
Your line speed had dropped and then went back up but your profile did not update.
Could you please let me know your speeds once you have reconnected?Huh
Smiley

Hiya - I am still having problems - my speed is still 10 or so megs under what i had with BT prior to migration - I have DM'ed you on twitter and have tried all resolutions suggested on your support pages.
Rick.
Fibre Broadband 80/20, Netgear D7000
vindaloojim
Grafter
Posts: 67
Registered: 04-02-2015

Re: Dropped 15 meg since I joined

I'm having the same problem.
I am on a 80/20 line and was averaging 76Mb down and 19Mb up for the first year, however my line speed has now dropped to averaging (on a good day) 50Mb down and 17Mb up.
I raised the fault a month ago and have had two Openreach engineers out to my property and still the issue continues.
ricke17
Grafter
Posts: 412
Thanks: 5
Registered: 19-01-2015

Re: Dropped 15 meg since I joined

I was near on 76 megs d/l and 20 megs u/l on the Sunday with BT and on the Monday after migration it dropped 15megs - I raised a ticket and on this thread it was purported to have been resolved and it had done - but today it is back to what it was before!  Frustrating really.
Fibre Broadband 80/20, Netgear D7000
vindaloojim
Grafter
Posts: 67
Registered: 04-02-2015

Re: Dropped 15 meg since I joined

Believe me, I know how frustrating it is, ricke17.
I have been trying to get Plusnet to fix the fault that is causing my slow line speeds for a whole month now.
My sync speed is 80/20 and my dowload speed is now nearly half of that- I might as well be paying for a 40/20 sync line.
I used to get a stable 76Mb down and 19Mb up for the first year of my contract then over a month ago it nose dived.
One month, two BT Openreach engineer visits, almost daily phone calls & web chats to PlusNET, updates to my fault ticket where necersery including BT line speed result data and multiple posts on this forum later and the problem is still ongoing.
my line speed became even worse after the Openreach engineer went to investigate the cabinet.
The exchange or cabinet that I am connected to is possibly overloaded with more connections than it can handle.
PlusNET, this is unaceptable and very poor service!  I am not getting the service  I am paying for.
ricke17
Grafter
Posts: 412
Thanks: 5
Registered: 19-01-2015

Re: Dropped 15 meg since I joined

That is very frustrating. Let's hope they can sort both my issues and yours out asap.
Fibre Broadband 80/20, Netgear D7000
vindaloojim
Grafter
Posts: 67
Registered: 04-02-2015

Re: Dropped 15 meg since I joined

Let's hope. If not, I'll have to change my ISP when my contract with PlusNET ends in June.
matty2k13
Grafter
Posts: 173
Thanks: 2
Registered: 03-06-2013

Re: Dropped 15 meg since I joined

same as me, was gettin 75mb for months and then we had 2 power cuts and boom
5. DSL uptime: 5 days, 15:29:21
6. Data rate: 18999 / 61238
7. Maximum data rate: 22049 / 77750
8. Noise margin: 6.4 / 6.4
9. Line attenuation: 8.3 / 10.4
10. Signal attenuation: 8.2 / 10.4
all went down hill from there, send plusnet a question 5-6 days ago with no reply so i am realy thinking about switching isp