Dropouts
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Re: Dropouts
27-08-2019 9:58 PM
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Dropped again, but this time attainable rates have increased. Not sure what this means, but they are almost back to normal
10 Minutes 0 Seconds
10.00 Mbps / 55.00 Mbps
26495 / 72438
22.6 dB / 10.6 dB
0 dB / 14.5 dB
0 dB / 14.5 dB
Re: Dropouts
28-08-2019 6:53 AM
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your line is banded as it has been since u reported this its stuck at 55/10 if u want higher speeds u need to request the banding to be removed from your line as the gea tests show banding on everyone of them
Re: Dropouts
28-08-2019 8:26 AM
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Hi. Thanks for the reply, and reading through the history......
The line isn't banded, I am actually on a 55/10 product. I think its not a well known fact that many moons ago, PlusNet offered a 40/20 fibre package, essentially a downstream banded 80/20. This product didn't last long, and they offered to move everyone on this product to BTs 55/10 offering. Not sure if its the actual 55/10 product or a capped product, as I appear to be syncing at around 66/10.
Line has been stable all night, with no drops at all, since around 21:30. Not sure if there is any correlation between the amount of internet traffic running through the router, but I don't feel the router was loaded yesterday.... 2 wired connections, 1 active. 4 wireless connections. It last did this Sunday AM, but looking back, its always when the internet is being actively used. Probably no connection at all really though. I'm back home later on this AM, and will be swapping out the BT Business Hub, for a HUB1 I have that's brand new, just as a final check on anything I have, although I doubt its the issue. The micro filter that was on was a brand new on only fitted in May, when I last had this issue, but I have replaced with another I had lying around.
Re: Dropouts
28-08-2019 10:43 AM
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Re: Dropouts
28-08-2019 12:15 PM
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Git home, checked the status, and it had dropped again at around 00.30 thus morning, but again attainable rates have gone up and are back to normal.
11 Hours 40 Minutes 24 Seconds
10.00 Mbps / 55.00 Mbps
29784 / 72974
19.8 dB / 10.8 dB
0 dB / 14.5 dB
0 dB / 14.5 dB
Last night during the resume upstream attainable was around 22mb and downstream 66mb. Would welcome any csc advice.
@iangilf ... Not paying for 80/20. Before I was out if contract paying same price as the 40/10. I'm now out of contract, so not sure if I stay or go as yet.
Re: Dropouts
28-08-2019 12:19 PM
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Re: Dropouts
28-08-2019 3:50 PM - edited 28-08-2019 3:51 PM
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Hi @penfold I'm sorry to see your connection is still dropping. Testing your line is showing your speeds slightly below the provisioned speed of 55mbps although the main issue is definitely the intermittent heavy drops.
GEA Test Detail | |||
Circuit ID | NA | Service ID | [redacted] |
Test Outcome | Pass | ||||
Test Outcome Code | GTC_FTTC_SERVICE_0000 | ||||
Description | GEA service test completed and no fault found . | ||||
Main Fault Location | OK | ||||
Sync Status | In Sync | ||||
Downstream Speed | 52.6 Mbps | ||||
Upstream Speed | 10.0 Mbps | ||||
Appointment Required | N | ||||
Fault Report Advised | N | ||||
NTE Power Status | PowerOn | ||||
Voice Line Test Result | Pass | ||||
Bridge Tap | Not Detected | ||||
Radio Frequency Ingress | Not Detected | ||||
Repetitive Electrical Impulse Noise | Not Detected | ||||
Cross Talk | Not Detected | ||||
Estimated Line Length In Metres | 382.0 | ||||
Upstream Rate Assessment | Very Good | ||||
Downstream Rate Assessment | Very Good | ||||
Interference Pattern | Regular Interference Observed Daily | ||||
Service Impact | No Impact Observed | ||||
Interference Duration Longest Occurrence | ;00:00to23:45 | ||||
Interference Location | Customer Premise | ||||
Interference Observed In Days | 0 | ||||
Home Wiring Problem | Not Detected | ||||
Technology | VDSL | ||||
Profile Name | 0.128M-55M Downstream 6dB, Retransmission Low - 0.128M-10M Upstream, Error Protection Off | ||||
Time Stamp | 2019-08-15T15:45:00 |
Parameters | MIN | MAX | AVG |
Down Stream Line Rate | 54.9 Mbps | 55.0 Mbps | 55.0 Mbps |
Up Stream Line Rate | 9.9 Mbps | 10.0 Mbps | 9.9 Mbps |
Up Time | 0.0 Sec | 900.0 Sec | 857.3 Sec |
Retrains | 0.0 | 7.0 | 0.0 |
Current and Last 15 Minute Bin Performance | ||
Parameters | Last Traffic Count(Upto 15 mins) | Current Traffic Count(Upto 15 mins) |
Start Time Stamp | 2019-08-28T14:19:28Z | 2019-08-28T14:34:28Z |
Ingress Code Violation | 0 | 0 |
Egress Code Violation | 0 | 0 |
Errored Seconds | 0 | 0 |
Severely Errored Seconds | 0 | 0 |
Unavailable Seconds | 0 | 0 |
Could you reply to your fault ticket: https://www.plus.net/wizard/?p=view_question&id=193546205 with your availability for an engineer to visit? If you can nudge us here once you've responded this will allow us to pick it up straight away.
Re: Dropouts
28-08-2019 4:00 PM
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Re: Dropouts
28-08-2019 4:53 PM
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No problem @penfold I've booked the engineer for Friday morning, let us know how it goes.
Re: Dropouts
31-08-2019 1:57 PM
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Engineer couldn't find a thing wrong..... According to my wife, they said the line is excellent. He checked in the house, at the pole and at the Cab.
Hes changed the Master socket for a 5C, and fitted a MK 4 faceplate. I have also now swapped to the Hub 1 router, to see how things go for a bit.
Can the ticket be updated with the Engineer notes, I would be interested to see what he actually thought.
Re: Dropouts
01-09-2019 10:34 AM
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Thanks for getting back to us @penfold
Interestingly it doesn't appear that the engineer fully uploaded their notes so I've had to chase up Openreach for them.
I can see that the connection appears to be stable at the moment as well. I'd recommend monitoring the connection to see if the drops return
Re: Dropouts
07-09-2019 7:02 PM
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Any notes.
The issue however seems resolved. Not sure of the cause, engineer put a new 5c plate and mk4 filter on. I have swapped out the bt hh6 for the hub 1. Maybe hub 6 had a faulty power supply. Anyhow it seems fixed. Still using hub 1 but what is the router like. I have teenage kids, and it needs to be able to stream reliably to 3 or 4 devices at the same time, as well as providing normal web access. If not want ideas on decent fttc routers
Re: Dropouts
08-09-2019 3:14 PM
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Hi @penfold, thanks for updating us.
The Hub One should be able to handle that many devices and more - I'd personally recommend giving it a go for a week or 2 to see how you get on.
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