Dropouts
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- Re: Dropouts
Re: Dropouts
23-12-2018 1:39 PM
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Re: Dropouts
27-12-2018 9:20 AM
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Re: Dropouts
27-12-2018 11:40 AM
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Hi @penfold, I'm glad to hear the issue looks to have been resolved. If the drops do return or you noticed any problems moving forwards then by all means do get back in touch to let us know. And by all means the second router which should arrive you're welcome to keep as may come in handy in future.
Re: Dropouts
16-01-2019 8:02 PM
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Issues have started to return. I raised a fault, and was going to swapout the routers, but I had an urge to check the line, and noted that its now noisy. Also when resyncing, the upstream sometime again syncs very low. I suspect an emerging line fault, although sometimes when I reboot the router, after one of these episodes, It seems to cure the fault.
I will add to the ticket that the line is noisy.
Can someone do a line check, as i tried the automated checker, but it stopped with 'oops somethings gone wrong!!'
Thanks
Re: Dropouts
16-01-2019 9:29 PM
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Re: Dropouts
17-01-2019 10:12 AM - edited 17-01-2019 10:13 AM
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Sorry to hear your connection issues have returned.
It's not uncommon for faceplates to develop issues and in some cases, I've seen just removing it and putting it back on clears the noise.
Our line tests aren't showing any cause at this moment in time as shown below
Test Outcome | Pass |
Test Outcome Code | GTC_FTTC_SERVICE_0000 |
Description | GEA service test completed and no fault found . |
Main Fault Location | OK |
Sync Status | In Sync |
Downstream Speed | 54.9 Mbps |
Upstream Speed | 10.0 Mbps |
Appointment Required | N |
Fault Report Advised | N |
NTE Power Status | PowerOn |
Voice Line Test Result | Pass |
Bridge Tap | Not Detected |
Radio Frequency Ingress | Not Detected |
Repetitive Electrical Impulse Noise | Not Detected |
Cross Talk | Not Detected |
Estimated Line Length In Metres | 372.5 |
Upstream Rate Assessment | Very Good |
Downstream Rate Assessment | Very Good |
Interference Pattern | Not Detected |
Service Impact | No Impact Observed |
Home Wiring Problem | Not Detected |
Downstream Policing Discard Rate | 0.0 |
Customer Traffic Level | Upstream and Downstream Traffic Detected |
Technology | VDSL |
Profile Name | 0.128M-55M Downstream 6dB, Retransmission Low - 0.128M-10M Upstream, Error Protection Off |
Time Stamp | 2019-01-04T10:15:00 |
Parameters | MIN | MAX | AVG |
Down Stream Line Rate | 55.0 Mbps | 55.0 Mbps | 55.0 Mbps |
Up Stream Line Rate | 9.9 Mbps | 9.9 Mbps | 9.9 Mbps |
Up Time | 576.0 Sec | 900.0 Sec | 898.7 Sec |
Retrains | 0.0 | 3.0 | 0.0 |
Current and Last 15 Minute Bin Performance | ||
Parameters | Last Traffic Count(Upto 15 mins) | Current Traffic Count(Upto 15 mins) |
Start Time Stamp | 2019-01-17T09:45:26Z | 2019-01-17T10:00:26Z |
Ingress Code Violation | 0 | 0 |
Egress Code Violation | 0 | 0 |
Errored Seconds | 0 | 0 |
Severely Errored Seconds | 0 | 0 |
Unavailable Seconds | 0 | 0 |
Let us know if you're still experiencing issues
Re: Dropouts
17-01-2019 12:22 PM
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1.. Is a faceplate filter better than a Dangly for fibre, I have the one that came with hub 1 in at the mo. I have 1 phone and no extension wiring at all.
2.. If faceplate filter deemed better, the one I had was a mk3. Is the mk4 better and a self install, as it appears to need a different back box as it's a clip on.
Re: Dropouts
17-01-2019 2:17 PM
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Hi @penfold
To be honest I don't think it makes much of a difference whether you're using a pre-filtered faceplate or a microfilter.
Re: Dropouts
18-01-2019 9:44 PM
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Re: Dropouts
19-01-2019 11:17 AM - edited 19-01-2019 11:57 AM
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Re: Dropouts
19-01-2019 6:30 PM
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Thanks @penfold, it's certainly worth documenting on the ticket so our faults team have visibility on what you've tried and what you're experiencing when troubleshooting.
If it has been performing fine since connecting to the test socket, I appreciate not wanting to go ahead with an engineer appointment right away and would agree that it's certainly worth monitoring for more time before proceeding with this.
Re: Dropouts
20-01-2019 4:54 PM
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Hi. Updating ticket but the csc analyst has put that there is a fault that needs resolving by your supplier. He doesn't state what said fault is.
Ticket id. 186530256
Fault : 3-939629126697
Re: Dropouts
21-01-2019 12:17 PM
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Hi there, it's more a case of us following process to report the issue than having identified a specific problem.
An engineer visit would be the way forward next so please drop us an update on the ticket with your availability. Please reply back here when you have and we'll make sure that gets picked up quickly.
Re: Dropouts
21-01-2019 1:05 PM
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Thanks Adam. It's been completely stable since removing the faceplate.. I think it's better to see what happens, rather than a potential bt charge. Current stats
Business Smart Hub
+088315+NQ73457164
SG4B1B008198
13-Jul-2018
1.0
1.91.5
4 Days, 16 Hours 5 Minutes 39 Seconds
10.00 Mbps / 55.00 Mbps
28929 / 76893
23 dB / 11.6 dB
0 dB / 14.2 dB
0 dB / 14.2 dB
101
G_993_2_ANNEX_B
Fast Path
Re: Dropouts
21-01-2019 4:30 PM
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Hi @penfold
I agree that's probably the most sensible course of action at this stage - your connection looks stable and in good shape at the moment.
If you do revisit the ticket, just let us know here and we'll ensure it's picked up.
Best wishes
Dave
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