Dropouts then slow speeds since returning to my house after 3 months away
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Dropouts then slow speeds since returning to m...
Dropouts then slow speeds since returning to my house after 3 months away
14-01-2020 12:44 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hello - we moved out of our house for 3 months, during which time the router was unplugged and packed away in storage.
Since returnining, initially I had good speeds (40mb/s) but loads of dropouts, and now I'm getting a more stable service but only 5mb/s. This over a period of about 1.5 months since moving back. The slow speed has been with me for a couple of weeks I'd say now.
At the moment I have the router plugged into the BT Test socket, via the usual ADSL filter.
Is this the dynamic line management doing it's thing? Can I expect speed to increase? Ideally I'd like a fast service which also does not dropout all the time.
Thanks
James
Re: Dropouts then slow speeds since returning to my house after 3 months away
15-01-2020 3:06 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Dropouts then slow speeds since returning to my house after 3 months away
15-01-2020 9:12 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks Dave I will give it a go.
Re: Dropouts then slow speeds since returning to my house after 3 months away
17-01-2020 11:54 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Dropouts then slow speeds since returning to my house after 3 months away
20-01-2020 2:26 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks Matt - quick update, the OpenReach guys came round today and refitted the connector box on the side of the house, ran some tests etc. All good until they left, at which point I've had 2 dropouts in the last 15 mins.
I'll keep an eye on it today, hopefully this is just some side effect of having the line reset.
thanks
Re: Dropouts then slow speeds since returning to my house after 3 months away
21-01-2020 2:25 PM - edited 21-01-2020 2:26 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @jamesth,
Sorry to hear that your connection has continued to drop following the engineer visit. I've had a look at your connection log and can see that there have been a number of drops today and yesterday:
As the engineer wasn't able to resolve the problem, it's possible that your router is faulty. I've sent you a new router to try and it'll be with you within 3-5 working days. Please let us know if you continue to experience any problems with your connection once you have the new router. I have waived the postage and packaging cost for the new router due to the connection problems.
Re: Dropouts then slow speeds since returning to my house after 3 months away
21-01-2020 8:11 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks Emily, sounds like it is worth a try.
Re: Dropouts then slow speeds since returning to my house after 3 months away
02-02-2020 12:38 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
after lots of dropouts seen around lunchtime on 1st Feb, I setup the new router, from about 5pm same day, not used it enough to know if better yet but will let you know
Cheers!
Re: Dropouts then slow speeds since returning to my house after 3 months away
03-02-2020 5:41 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Dropouts then slow speeds since returning to m...