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Dropouts then slow speeds since returning to my house after 3 months away

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jamesth
Newbie
Posts: 2
Registered: Tuesday

Dropouts then slow speeds since returning to my house after 3 months away

Hello - we moved out of our house for 3 months, during which time the router was unplugged and packed away in storage.

Since returnining, initially I had good speeds (40mb/s) but loads of dropouts, and now I'm getting a more stable service but only 5mb/s.  This over a period of about 1.5 months since moving back.  The slow speed has been with me for a couple of weeks I'd say now. 

 

At the moment I have the router plugged into the BT Test socket, via the usual ADSL filter.  

Is this the dynamic line management doing it's thing?  Can I expect speed to increase?  Ideally I'd like a fast service which also does not dropout all the time.

 

Thanks

James

 

 

 

3 REPLIES 3
Plusnet Help Team
Plusnet Help Team
Posts: 1,824
Thanks: 342
Fixes: 70
Registered: ‎11-01-2018

Re: Dropouts then slow speeds since returning to my house after 3 months away

 

Hi @jamesth

 

Thanks for highlighting this - I've taken a look at your account and tested your line - there's a potential issue here which I'd like our suppliers to take a look at.

 

Could you please raise a fault here and we'll then escalate that for you accordingly?

 

Thanks

 

Dave

If this post resolved your issue please click the 'This fixed my problem' button
 Dave G
 Plusnet Help Team
jamesth
Newbie
Posts: 2
Registered: Tuesday

Re: Dropouts then slow speeds since returning to my house after 3 months away

Thanks Dave I will give it a go.

Plusnet Help Team
Plusnet Help Team
Posts: 7,459
Thanks: 785
Fixes: 305
Registered: ‎01-01-2012

Re: Dropouts then slow speeds since returning to my house after 3 months away

Thanks for getting back to us @jamesth

I've just updated the open fault with the next steps which you can view by going here

Let us know once you've responded and we'll get that picked up for you

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team