Dropouts again
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Re: Dropouts again
31-10-2019 12:35 PM
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Hi @penfold
Our testing doesn't show the approximate distance, but the engineer notes should - we'll be in a better position to provide that information once the engineer has attended, or the engineer may share that with you directly on the 4/11/19 if you ask.
Best wishes
Dave
Re: Dropouts again
04-11-2019 10:24 AM
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Engineer attended, couldn't find anything wrong, all tests passed fine. He did suspect that the internal wire from the box on the window sill to the NTE may be an issue, as it's never been changed, and is under the carpet. He resited the NTE, and put a new one on just where the line entered the house, to rule out as a cause. Not meaning to cause offence but he didn't act like I would expect a multi skilled engineer to. He didn't even go to the cab. Anyhow let's wait and see. If stable, then could I request a DLM reset from plusnet, as engineer would not do one. Said it wasn't needed.
Re: Dropouts again
04-11-2019 3:01 PM
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Hi @penfold I'm sorry to see the engineer didn't carry out a thorough investigation.
Our tests are showing that nothing has changed in terms of your sync speed since the last time we tested your line on the 30th, although that fault we detected before isn't showing now so it's possible the resync you had this morning (Presumably when your router was disconnected to make way for the engineer's JDSU) had cleared the issue we saw.
As your line is stable, the tests aren't showing any issues and your speeds are restricted to 49mbps, we've requested a remote DLM reset which should go through within the next 2 working days, I'd check back on Wednesday. I'm out of the office tomorrow so I'll also check back on Wednesday.
Re: Dropouts again
04-11-2019 7:34 PM
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Thanks. I do hope this is now resolved. Just another waiting game now....
Re: Dropouts again
06-11-2019 11:30 AM
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Re: Dropouts again
06-11-2019 3:08 PM
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No worries @penfold,
Give us a nudge if you need any further assistance or notice any more drops.
Thanks.
Re: Dropouts again
28-12-2019 3:57 PM
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Re: Dropouts again
28-12-2019 4:25 PM - edited 28-12-2019 4:26 PM
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Thanks for the update @penfold I'm glad to see your connection has been stable and the issues appear to be resolved now. Fingers crossed indeed it stays that way, let us know if you need any further assistance though.
And happy New Year for next week!
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