Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Dropouts / Reboots
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Dropouts / Reboots
Dropouts / Reboots
09-07-2018 6:58 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I know there's plenty of discussions on here about frequent router dropouts and reboots but I'm struggling to find a solution that works for me.
My Hub One reboots itself daily between 8 and 9 pm and around 11am (when no one's home).
My wife experienced terrible connection problems when trying to work off Google Drive as well. And my speeds have been up and down like a yoyo, rarely hitting the 30 mps I'm paying for.
I've had a ticket open for six weeks on this and was supposed to get an engineer visit today which never arrived, so to say I'm ****ed off at the moment is an understatement.
I'm not an idiot but I'm not a tech whizz either, so if anyone has any ideas I'd be grateful. Obviously I've tried all the standard troubleshooting and PN assure me the line is fine.
As a side note, would this issue going unresolved much longer mean I could leave PN?
My Hub One reboots itself daily between 8 and 9 pm and around 11am (when no one's home).
My wife experienced terrible connection problems when trying to work off Google Drive as well. And my speeds have been up and down like a yoyo, rarely hitting the 30 mps I'm paying for.
I've had a ticket open for six weeks on this and was supposed to get an engineer visit today which never arrived, so to say I'm ****ed off at the moment is an understatement.
I'm not an idiot but I'm not a tech whizz either, so if anyone has any ideas I'd be grateful. Obviously I've tried all the standard troubleshooting and PN assure me the line is fine.
As a side note, would this issue going unresolved much longer mean I could leave PN?
Message 1 of 3
(403 Views)
2 REPLIES 2
Re: Dropouts / Reboots
10-07-2018 9:50 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Message 2 of 3
(346 Views)
Re: Dropouts / Reboots
10-07-2018 5:57 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for the reply but I'm not sure what else to do. I informed previously I could only have an engineer on Mondays. I was told one would come round, then was told I couldn't have an appointment on Mondays!
Looking round the forums this is a hugely common problem which an engineer visit will not resolve, and seems to only be fixed by changing to a different model router which I'm not prepared to shell out for. So we're a bit stuck. The Hub One seems to be incapable of dealing with the fibre use but nothing is being done about it.
Looking round the forums this is a hugely common problem which an engineer visit will not resolve, and seems to only be fixed by changing to a different model router which I'm not prepared to shell out for. So we're a bit stuck. The Hub One seems to be incapable of dealing with the fibre use but nothing is being done about it.
Message 3 of 3
(323 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page