Dropouts - No phone - Now lost 10MB

[#1]

I am a 80/20 customer who is gnerally quite impressed with PlusNet fibre.

I get 70/20 pretty consistently.

Working away quite happily and suddenly disconnected Fibre.

Fibre comes back, goes off again some minutes later.

Checked the phone line and it was off but Fibre continued to connect/disconnect the whole time.

Speeds dropped to 30/5 

Carried on with multiple dropouts then suddenly Phone is back on but now I connected at 60/20 and been told by online chat

"Within boundaries" so nothing I can do but to raise the faults online for the dropouts.

I have done but surely someone knocking out my phone line and me losing 10mb of speed can be rectified?

Can anyone shed some light on my situation please?

Thanks

[#2]

If your phone line is still down, that needs rectifying, I can see you've reported a fault to us so I'll respond to that shortly.

Regarding the speed on your fibre, there's not much we can do I'm afraid as the line is performing within the estimates.

It's likely that once the issue on your phone service is resolved, you'll see the speed of your connection recover gradually though

Featured Products	Downstream Line Rate(Mbps)		Upstream Line Rate(Mbps)		Downstream Handback Threshold(Mbps)	WBC FTTC Availability Date	WBC SOGEA Availability Date	WBC FTTC 18x2 Provide Availability	WBC FTTC 18x2 Sim Availability	Left in Jumper
	High	Low	High	Low
VDSL Range A (Clean)	77.1	58	20	20	51.6	Available	--	--	--	--

[#3]

Thanks Chris,

fingers crossed.

The phone is on and working again (has been for a few hours) so might just need a router reboot / PPP drop to get a new speed?

[#4]

Our tests are still showing a potential fault on the broadband side of things so I'd recommend raising this here

[#5]

Hi,
I've already raised a fault. Chris replied to it.

I've not done the tests for the phone yet but did experience 2 further dropouts at 3.45am and 8.01am from the router logs.

Are the phone line tests essential?

[#6]

As our tests are showing a external fault at the moment I wouldn't worry about it