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Dropoff in broadband speed

koppars
Newbie
Posts: 1
Registered: a week ago

Dropoff in broadband speed

Last Friday my connection stopped for around 1 hour, and the router showed an orange flashing b. It has since reconnected, but the speed has dropped off severely - the BT wholesale speedtest says download is 1.76 and upload 7.36.

 

Any ideas on how to fix this issue?

2 REPLIES 2
Baldrick1
Seasoned Hero
Posts: 6,722
Thanks: 3,015
Fixes: 201
Registered: ‎30-06-2016

Re: Dropoff in broadband speed

@koppars   Welcome to the forum.

Have you got a dial tone on your phone? It could be one of the phone lines is disconnected meaning that you should report a phone rather than broadband fault.

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 19,703
Thanks: 6,670
Fixes: 1,102
Registered: ‎21-04-2017

Re: Dropoff in broadband speed

Thanks for your post @koppars and welcome to our Community Forums.

I'm sorry to see your speeds are slow. I can see we got back to you on Twitter yesterday and suggested some wireless troubleshooting steps as our tests weren't finding an issue.

Let us know how it goes.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team