Dropoff in broadband speed
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Dropoff in broadband speed
Dropoff in broadband speed
19-07-2021 10:50 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Last Friday my connection stopped for around 1 hour, and the router showed an orange flashing b. It has since reconnected, but the speed has dropped off severely - the BT wholesale speedtest says download is 1.76 and upload 7.36.
Any ideas on how to fix this issue?
Re: Dropoff in broadband speed
19-07-2021 11:59 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@koppars Welcome to the forum.
Have you got a dial tone on your phone? It could be one of the phone lines is disconnected meaning that you should report a phone rather than broadband fault.
Moderator and Customer
If this helped - select the Thumb
If it fixed it, help others - select 'This Fixed My Problem'
Re: Dropoff in broadband speed
20-07-2021 10:10 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for your post @koppars and welcome to our Community Forums.
I'm sorry to see your speeds are slow. I can see we got back to you on Twitter yesterday and suggested some wireless troubleshooting steps as our tests weren't finding an issue.
Let us know how it goes.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Dropoff in broadband speed