Re: Drop outs
Thanks for getting in touch - sorry to hear you're experiencing drop outs.
If the orange warning light is being displayed by the router that usually indicates a physical break in the connection between yourself and the BT exchange. Conversely, if the light stays blue that's usually a wifi issue.
I'd initially recommend looking at our troubleshooting options here
If you follow that through and the orange light continues to display when the connection drops, I'd suggest that you raise a fault here
Let us know how you get on.
| Dave G|
Plusnet Help Team