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Drop outs

Ruttla
Newbie
Posts: 1
Registered: 3 weeks ago

Drop outs

I am experiencing intermittent drop outs. Its whilst generally surfing on a desktop or mobile device, both using WiFi. Sometimes the connection will go completely, followed by orange warning light on my router. Other times the light stays blue on the router, but my device is left buffering with no connection.
2 REPLIES
Lovelythanks
Dabbler
Posts: 19
Registered: 16-02-2014

Re: Drop outs

I’ve been having similar problems since last night too.. im in Chester.. as usual I can’t find any confirmation of a problem or works being carried out here

 

Plusnet Help Team
Plusnet Help Team
Posts: 46
Thanks: 19
Registered: 11-01-2018

Re: Drop outs

 

Hi @Ruttla

 

Thanks for getting in touch - sorry to hear you're experiencing drop outs.

 

If the orange warning light is being displayed by the router that usually indicates a physical break in the connection between yourself and the BT exchange. Conversely, if the light stays blue that's usually a wifi issue.

 

I'd initially recommend looking at our troubleshooting options here

 

If you follow that through and the orange light continues to display when the connection drops, I'd suggest that you raise a fault here

 

Let us know how you get on.

 

Thanks,

 

Dave

 

If this post resolved your issue please click the 'This fixed my problem' button
 Dave G
 Plusnet Help Team