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Drop in speed - again in two weeks

sylwias
Dabbler
Posts: 10
Registered: 28-02-2017

Drop in speed - again in two weeks

Hi

Today my broadband dropped speed again ( maybe related to high winds in East Kilbride) from 59mbits to 54mbits. Could somebody have a look on to this please?

Thank you in advance

Sylwias

6 REPLIES
sylwias
Dabbler
Posts: 10
Registered: 28-02-2017

Re: Drop in speed - again in two weeks

Right,

The agent who I chatted with yesterday said there is a fault on the line, and ticket needs to be raised to look on it again. So today I was curious how the situation is developing. So I started another chat with an agent and I was told that the speed I am at currently is estmiate for my area. The best part of it is that the d/l speed dropped overnight again and there are plenty of errors on the line - and the technical help is insisting that this is fine.

Would anybody care to have a look onto this matter, I am strongly thinking about leaving plusnet, just because the fact, that for over a year I was getting 50+ mbits download speed, and now it dropped down twice in 2 days.

sylwias
Dabbler
Posts: 10
Registered: 28-02-2017

constant resets of broadband

Could anybody have a look on to my line please, its reseting itself every 3 minutes or even faster. Snr went up to 9db from 3db, speed went down from 59 to 48 mbits.

Thanks in advance

sylwias.

sylwias
Dabbler
Posts: 10
Registered: 28-02-2017

Re: Drop in speed - again in two weeks

Another drop in speed, this time to 44mbits. No drop in price - the online support treated me like enemy. Time to change the provider. 

Plusnet Staff
Plusnet Staff
Posts: 2,144
Thanks: 372
Fixes: 116
Registered: 22-08-2015

Re: Drop in speed - again in two weeks

Hi there

I'm really sorry to hear you're having speed issues. I'll be happy to take a look into things tomorrow for you.
From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Staff
Moderator
Moderator
Posts: 17,877
Thanks: 2,517
Fixes: 182
Registered: 06-04-2007

Re: Drop in speed - again in two weeks

Moderator's note by Mike (Mav)

Threads merged and a couple of unnecessary posts removed

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
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Plusnet Staff
Plusnet Staff
Posts: 2,144
Thanks: 372
Fixes: 116
Registered: 22-08-2015

Re: Drop in speed - again in two weeks

Thank you for your patience @sylwias

 

I've tested your line and I can see your router is in sync at 52 Mbps below your estimated speed of 58 Mbps. I'd advise to run through the checks at http://faults.plus.net completing the process to raise a fault to us if you need to.

From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Staff