Drop in speed - again in two weeks

[#1]

Hi

Today my broadband dropped speed again ( maybe related to high winds in East Kilbride) from 59mbits to 54mbits. Could somebody have a look on to this please?

Thank you in advance

Sylwias

[#2]

Right,

The agent who I chatted with yesterday said there is a fault on the line, and ticket needs to be raised to look on it again. So today I was curious how the situation is developing. So I started another chat with an agent and I was told that the speed I am at currently is estmiate for my area. The best part of it is that the d/l speed dropped overnight again and there are plenty of errors on the line - and the technical help is insisting that this is fine.

Would anybody care to have a look onto this matter, I am strongly thinking about leaving plusnet, just because the fact, that for over a year I was getting 50+ mbits download speed, and now it dropped down twice in 2 days.

[#3]

Could anybody have a look on to my line please, its reseting itself every 3 minutes or even faster. Snr went up to 9db from 3db, speed went down from 59 to 48 mbits.

Thanks in advance

sylwias.

[#4]

Another drop in speed, this time to 44mbits. No drop in price - the online support treated me like enemy. Time to change the provider. 

[#5]

Hi there

I'm really sorry to hear you're having speed issues. I'll be happy to take a look into things tomorrow for you.

[#6]

Moderator's note by Mike (Mav)

Threads merged and a couple of unnecessary posts removed

[#7]

Thank you for your patience @sylwias

I've tested your line and I can see your router is in sync at 52 Mbps below your estimated speed of 58 Mbps. I'd advise to run through the checks at http://faults.plus.net completing the process to raise a fault to us if you need to.