Drop in speed - again in two weeks
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- Re: Drop in speed - again in two weeks
Drop in speed - again in two weeks
08-03-2017 4:27 PM
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Hi
Today my broadband dropped speed again ( maybe related to high winds in East Kilbride) from 59mbits to 54mbits. Could somebody have a look on to this please?
Thank you in advance
Sylwias
Re: Drop in speed - again in two weeks
09-03-2017 4:02 PM
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Right,
The agent who I chatted with yesterday said there is a fault on the line, and ticket needs to be raised to look on it again. So today I was curious how the situation is developing. So I started another chat with an agent and I was told that the speed I am at currently is estmiate for my area. The best part of it is that the d/l speed dropped overnight again and there are plenty of errors on the line - and the technical help is insisting that this is fine.
Would anybody care to have a look onto this matter, I am strongly thinking about leaving plusnet, just because the fact, that for over a year I was getting 50+ mbits download speed, and now it dropped down twice in 2 days.
constant resets of broadband
10-03-2017 7:58 AM
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Could anybody have a look on to my line please, its reseting itself every 3 minutes or even faster. Snr went up to 9db from 3db, speed went down from 59 to 48 mbits.
Thanks in advance
sylwias.
Re: Drop in speed - again in two weeks
12-03-2017 3:45 AM
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Another drop in speed, this time to 44mbits. No drop in price - the online support treated me like enemy. Time to change the provider.
Re: Drop in speed - again in two weeks
12-03-2017 7:20 PM - edited 12-03-2017 7:20 PM
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I'm really sorry to hear you're having speed issues. I'll be happy to take a look into things tomorrow for you.
If this post resolved your issue, please click the 'This fixed my problem' button
Re: Drop in speed - again in two weeks
12-03-2017 7:55 PM
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Moderator's note by Mike (Mav)
Threads merged and a couple of unnecessary posts removed
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: Drop in speed - again in two weeks
13-03-2017 9:51 AM
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Thank you for your patience @sylwias
I've tested your line and I can see your router is in sync at 52 Mbps below your estimated speed of 58 Mbps. I'd advise to run through the checks at http://faults.plus.net completing the process to raise a fault to us if you need to.
If this post resolved your issue, please click the 'This fixed my problem' button
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