Drop In Speed
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- Re: Drop In Speed
16-09-2019 3:36 PM
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Since the last bank holiday my Internet speed has dropped from guaranteed 18mbs to 13 mbs.
Can you please check.
Many thanks
Fixed! Go to the fix.
Re: Drop In Speed
16-09-2019 4:35 PM
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Thanks for getting in touch @spikev2
I'm sorry to hear that your speeds have dropped recently.
We've tested your line and we can see that the speeds have dropped but our tests aren't showing any cause for this.
So we can look into this further can you raise a fault here and post back here once you've done so?
This will allow us to get that picked up straight away
Re: Drop In Speed
16-09-2019 4:47 PM
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Hi Matthew
Many thanks for your prompt reply.
Filled in the form but when I click on submit I receive the following message
There's been a problem
We're sorry, but you can't use the Broadband Troubleshooter to report a fault on your service. Please contact our Support Team for help.
Re: Drop In Speed
16-09-2019 6:02 PM
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Hi @spikev2
That's an odd one - there aren't any existing faults on your account (which would normally be the cause of that error).
Could you try this again via multiple devices/browsers and let me know if this continues to be an issue?
Best wishes
Dave
Re: Drop In Speed
17-09-2019 1:09 PM
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Hi Dave
I have tried the following:
Windows 7 laptop at work Chrome/Firefox
At home:
Windows 10 home Chrome/Edge
Ipad air Safari
Android Phone
Same error message after I finish inputting my contact details and clicking submit.
Many thanks
Re: Drop In Speed
17-09-2019 3:17 PM
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Re: Drop In Speed
19-09-2019 4:32 PM
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Hi Dave I would confirm I have amended your response .
Regards
Eric
19-09-2019 6:15 PM
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Thanks for updating us @spikev2.
I've updated the ticket, but for your convenience I can confirm that I've booked in the soonest available appointment.
Your appointment is confirmed for Monday 23rd September between 13:00 & 18:00.
Please let us all know how it goes and remember that if you need anything else at all in the meantime, we're just a few clicks away from 07:30 - 22:00 daily.
Re: Drop In Speed
23-09-2019 2:45 PM
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Thanks guys,
All sorted, House telephone connections were star wired.
Engineer removed star wiring and ran a data connection to existing socket.
Speed is even better than before, 26MB instead of 18MB
Cheers all
Re: Drop In Speed
23-09-2019 3:23 PM
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