Dreadful Speeds Oh Dear
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Dreadful Speeds Oh Dear
Dreadful Speeds Oh Dear
16-07-2015 9:01 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Recently upgraded to Fiber, speed has hardly increase even though engineer said my line was tested up to 33 mbps
old broadband speeds (max) 1.9 Mbps Download, 90 kb/s upload
new fibre speeds at present (max) 2.7 Mbps download, 212 kb/s upload
Re: Dreadful Speeds Oh Dear
16-07-2015 9:26 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
If you ring through or get them on live chat they should be able to set it at once.
Re: Dreadful Speeds Oh Dear
16-07-2015 9:32 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Are the speeds you are quoting megabits per sec or megabytes per sec as going by the upload speed you are giving of 212kbps if it is assumed to be kBps then that is equivalent to 1.7Mbps which matches a 40/2 product (normal fibre) and if that is the case the downstream speed would be 21.6Mbps
Re: Dreadful Speeds Oh Dear
16-07-2015 9:32 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
https://portal.plus.net/my.html?action=data_transfer_speed
There used to be an icon in the member centre but it was removed as Plusnet said customers didn't need to know their line speed as Plusnet always got it right. Yeah!
Re: Dreadful Speeds Oh Dear
16-07-2015 11:06 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Estimated line speed:
32Mb (Download speed could vary depending on line conditions. Estimates are the maximum speeds that your phone line can support. These speeds are dependent on the package you choose.) - Checked on 2015-06-24 14:47:52
Current line speed:
24.2 Mb
from an undisclosed plusnet staff person:
Downstream Speed 25.2 Mbps
Upstream Speed 2.0 Mbps
my upstream is currently 0.2 Mbps
Re: Dreadful Speeds Oh Dear
17-07-2015 8:19 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
If not, then you need to do so to get that speed of 24.2Mbps.
Is that speed within the estimates for your line as shown on the BT speed estimate at http://www.dslchecker.bt.com?
Re: Dreadful Speeds Oh Dear
17-07-2015 12:35 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
From the BT site:
FTTC Range A (Clean) 42.9 32.4 8.7 6 -- Available
FTTC Range B (Impacted) 36.8 20.5 8.7 4.3 -- Available
I complained as my brother who is also on plusnet and recently upgraded to fibre has an upload speed of 1.9MB/s, mine just seems to have doubled from old broadband speeds
Re: Dreadful Speeds Oh Dear
17-07-2015 5:38 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
i was thinking in megabytes per sec and seeing it in megabits per sec
so my upload speed is correct, but how come my brother who has same package gets 1.9 megabytes per sec and i only get 0.2 megabytes per sec
Re: Dreadful Speeds Oh Dear
17-07-2015 5:48 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I'm not sure what you can best do. When did you arrange your new connection (not when did the new connection start)? If it was while Plusnet were still advertising 40/20 then they must put you onto that as you contracted. If not, you could upgrade to 80/20 (but at a price). From the speeds you have quoted you probably won't get the benefit of 80 download, and probably not a full 20 upload, but it should be quite a bit better than what you are seeing now. I'll check when the changeover time was (it is on other threads about the drop in upload speed) and post back, or someone else will.
People already on the 40/20 will stay on it (for example, your brother and I), certainly till end of contract and probably thereafter. However, staying on it thereafter will stop us negotiating better deals. We will have the choice of (a) staying on 40/20 but paying over the odds, (b) negotiating a deal on 80/20, (c) dropping to 40/2, or (d) moving to another supplier.
Re: Dreadful Speeds Oh Dear
17-07-2015 6:00 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
1.9Mbps gives you 0.237MBps approx.
Re: Dreadful Speeds Oh Dear
17-07-2015 6:05 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
See thread https://community.plus.net/forum/index.php/topic,140551.0.html
Re: Dreadful Speeds Oh Dear
17-07-2015 6:11 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
There's 8 bits in 1 byte, you need to divide not multiply to go from bits to bytes.
1.9Mbps gives you 0.237MBps approx.
You are right I was wrong, but wrong about the reason. I had typed the decimal point in the wrong place (and rounded) to 0.24. If I'd multiplied I'd have got 15.2 Mbps
Re: Dreadful Speeds Oh Dear
18-07-2015 12:31 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for replies btw, very helpful unlike the official staff
Re: Dreadful Speeds Oh Dear
18-07-2015 1:05 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Arent you allowed upto 14 days, and in that time if your not happy you can go elsewhere.
Re: Dreadful Speeds Oh Dear
18-07-2015 1:11 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Dreadful Speeds Oh Dear