Draytek 2830

[#1]

Hi,
Just been upgraded to fibre broadband, im using a draytek 2830 router, but am receiving the following error "Message PPPoE : [No response from server side]"
Have checked the username and password "username"@plusdsl.net and usual password but still fails any help on this one.
Many thanks

[#2]

Hi and welcome to the PN forum
Silly question, but you have plugged the 2830 into the BT modem and reconfigured it to use WAN2 instead of WAN1?

[#3]

yes can confirm that ive turned on ppoe on wan2 and turned wan1(adsl) off.

[#4]

What settings have you put into it?
Any chance of a screenshot or two (suitably redacted to hide your personal details)

[#5]

This may be completely irrelevant but I've had at least one dual WAN router in the past (not Draytek though) which refused to connect on changing the WAN port until a full reset was done, it used to be a bit of a known issue for Billion users at that time, perhaps the Draytek has a similar behaviour.

[#6]

tried a couple of times doing a reset on the draytek, also have reset the openreach box.
these are the settings ive got setup
wan>>general setup
display name  - vsdl2
physical mode set as ethernet
physical type  - auto negotiate
vlan tag insertion -  enable
tag value - 101
priority - 0
active mode - always on

wan>>internet access
ppoe  - enabled
username - myusername@plusdsl.net
password - mypasword
ppp/mp -ppp authentication - pap or chap
fixed ip - no dynamic
wan connection mode - arp detect

wan >>multipvcs
channel 1 enabled vpi 0 vci 33 qos type ubr protocol ppoe
any settings im missing or need changing.

[#7]

Looks to me that you're confusing the settings for a VDSL modem with those for a straightforward PPPoE connection over ethernet. 
You shouldn't need any of the VLAN settings or the VCI etc...

[#8]

I've got a 2830n that was on ADSL and is now on fibre and it works fine. Differences I can see are:
VLAN Tag Insertion set to Disable.
MultiPVC 1 enabled, 0/38, UBR, PPPoA, VC Mux
MultiPVC 2 enabled, 0/101, UBR, MPoA, 1483 Bridged IP LLC

[#9]

Deleted

[#10]

No - do not do this!
The 2850 has an integral VDSL modem so the setup for this router is completely different!
If you register for an account, there's a setup guide here:
https://www.draytek.co.uk/support/guides/kb-btfttc-openreachmodem?return=1869660

[#11]

Agreed, go with reply#7 above (thanks grm).

[#12]

Even that reply seems over complicated...  It should be as simple as setting WAN2 to use PPPoE
Guide here:
http://www.gconnect.net/FTTC-Draytek2830-setup.php