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Drastic Decrease a few hours after Install

qbatqbat
Dabbler
Posts: 16
Registered: ‎31-07-2007

Drastic Decrease a few hours after Install

Hi,
I've got a ticket open about this but thought I'd ask here in case it's anything obvious!
I was switched to FTTC yesterday and got downloads speeds of about 76Mbs on btwholesale checker. A few hours later this dropped to 5Mbs and has been the same ever since. There's plenty of forum posts about rebooting the modem causing it to adjust due it registering as a possible fault (which could be it as I did do that a few times as I moved equipment about) but it seems like a bit of a drastic cut in speed. Should I be more patient and wait for it to return or could it be a fault?
https://portal.plus.net/my.html?action=stable_rate
Says current line speed is 5.3.
Thanks!
8 REPLIES
sjptd
Grafter
Posts: 486
Thanks: 4
Registered: ‎01-09-2014

Re: Drastic Decrease a few hours after Install

Probably PlusNet accidentally reverted your profile to its ADSL value.  Try ringing or using online chat and they should fix it pretty quickly.  The ticket might take some time ...
qbatqbat
Dabbler
Posts: 16
Registered: ‎31-07-2007

Re: Drastic Decrease a few hours after Install

Thanks, I'll try that.
qbatqbat
Dabbler
Posts: 16
Registered: ‎31-07-2007

Re: Drastic Decrease a few hours after Install

Quickly fixed by Scott on chat.
Estragon
Rising Star
Posts: 811
Thanks: 10
Registered: ‎07-02-2012

Re: Drastic Decrease a few hours after Install

Glad it's fixed, but an incidental comment.
Giving a link to where the Current line speed shows up in your Member Centre (inevitably) gives us the login page to check our own Smiley.
Plusnet Help Team
Plusnet Help Team
Posts: 5,979
Thanks: 581
Fixes: 219
Registered: ‎01-01-2012

Re: Drastic Decrease a few hours after Install

Glad to hear its sorted.
Let us know if you have any further issues.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
hazzamon
Grafter
Posts: 33
Registered: ‎11-03-2011

Re: Drastic Decrease a few hours after Install

I have a similar issue - just had FTTC installed, got 34 mbps at first but now it's dropped to a hard cap of 13.3 Mbps. The BT speedtester says my line profile is still 34 Mbps. Where on the Plusnet member centre do I find the page listing current line speed?
Terranova667
Pro
Posts: 1,320
Thanks: 77
Fixes: 3
Registered: ‎19-02-2014

Re: Drastic Decrease a few hours after Install

the icon has been removed to be able to see that, Plusnet think it's not worth seeing  Roll eyes
anyway follow this link it should show you it when you login.  https://portal.plus.net/my.html?action=data_transfer_speed
Plusnet Help Team
Plusnet Help Team
Posts: 5,979
Thanks: 581
Fixes: 219
Registered: ‎01-01-2012

Re: Drastic Decrease a few hours after Install

@hazzamon
Are you still having issues?
If so can you PM me your username as I can't find your account.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team