cancel
Showing results for 
Search instead for 
Did you mean: 

Downstream current rate getting worse, but max rate is increasing daily

thewanted
Newbie
Posts: 2
Registered: ‎19-12-2017

Downstream current rate getting worse, but max rate is increasing daily

Hello,

 

I recently purchased a TP-Link TD-W9970 modem/router and it has been connected to PlusNet Fibre Extra for 11 days without any errors. I have noticed however that my downstream current rate keeps getting worse daily, whilst my max rate keeps increasing.

 

Why is this happening, and can it be resolved?

 

 

3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 6,125
Thanks: 592
Fixes: 231
Registered: ‎01-01-2012

Re: Downstream current rate getting worse, but max rate is increasing daily

Sorry to hear your speeds are dropping.

I've tested your line and I can see your router is synced to the cabinet at 44.4mbps which is above your estimates.

As such we can't investigate further as our suppliers wouldn't class this as a fault.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
thewanted
Newbie
Posts: 2
Registered: ‎19-12-2017

Re: Downstream current rate getting worse, but max rate is increasing daily

Thanks for replying Matthew.

 

I don't know why my estimate is so low because my sync rate with BT was ~58mbit before I moved to PlusNet recently.

Plusnet Help Team
Plusnet Help Team
Posts: 10,103
Thanks: 3,193
Fixes: 508
Registered: ‎21-04-2017

Re: Downstream current rate getting worse, but max rate is increasing daily

It's possible that the dynamic line management software in the exchange put your connection on the 3db profile, which boosted your sync rate up. Upon migration to another provider, I believe a DLM reset is performed automatically.

 

If that is the case, 3db might return given time but it's sadly something we can't manually influence.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team