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Downstream at 40mbps

gxoats
Newbie
Posts: 2
Registered: ‎27-06-2017

Downstream at 40mbps

Hello, new Plusnet customer here. So I switched from BT which was awful to Plusnet and happily my connection has been up for 17 days straight which is great!

Now here's my issue, I ordered and paying for 76mbps which I know I can get from dslchecker.BT.com , buy when I access my router settings the Downstream is capped at 40mbps and Upstream at 12mpbs.

I thought this was because it would take awhile to stable speed being a new customer but it's been nearly 3 weeks and was now wondering why?

Thanks.

Moderator's note by Mike (Mav): Post released from Spam Filter

2 REPLIES
Superuser
Superuser
Posts: 1,884
Thanks: 470
Fixes: 7
Registered: ‎05-11-2008

Re: Downstream at 40mbps

Hi there

Welcome to the PN forum Smiley

 Given that your upload speed sync is now 12mbps , this suggests your profile has changed (up to 80/20).

What download speeds does dslchecker.BT.com report?

Are you plugged into your master socket ? 

Mike
Plusnet Help Team
Plusnet Help Team
Posts: 9,598
Thanks: 3,095
Fixes: 486
Registered: ‎21-04-2017

Re: Downstream at 40mbps

Hi there, first of all welcome to the community forums.

 

Broadband tests are showing your router in sync below the estimates...

Sync Status In Sync
Downstream Speed 40.0 Mbps
Upstream Speed 12.8 Mbps
  High Low High Low        
VDSL Range A (Clean) 80 62.5 20 19.6

 

Testing your line is detecting a possible external fault, which I've now reported through to Openreach. We'd expect an update by 03/07/17 23:59:59. Our faults team will endeavour to keep you informed via this ticket on your account.

 

Anoush.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team