Downstream at 40mbps
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- Downstream at 40mbps
Downstream at 40mbps
on 27-06-2017 10:19 AM - last edited on 27-06-2017 5:25 PM by Mav
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Hello, new Plusnet customer here. So I switched from BT which was awful to Plusnet and happily my connection has been up for 17 days straight which is great!
Now here's my issue, I ordered and paying for 76mbps which I know I can get from dslchecker.BT.com , buy when I access my router settings the Downstream is capped at 40mbps and Upstream at 12mpbs.
I thought this was because it would take awhile to stable speed being a new customer but it's been nearly 3 weeks and was now wondering why?
Thanks.
Moderator's note by Mike (Mav): Post released from Spam Filter
Re: Downstream at 40mbps
29-06-2017 4:26 PM - edited 29-06-2017 4:27 PM
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Hi there
Welcome to the PN forum
Given that your upload speed sync is now 12mbps , this suggests your profile has changed (up to 80/20).
What download speeds does dslchecker.BT.com report?
Are you plugged into your master socket ?
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Downstream at 40mbps
29-06-2017 5:02 PM
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Hi there, first of all welcome to the community forums.
Broadband tests are showing your router in sync below the estimates...
Sync Status | In Sync |
Downstream Speed | 40.0 Mbps |
Upstream Speed | 12.8 Mbps |
High | Low | High | Low | |||||
---|---|---|---|---|---|---|---|---|
VDSL Range A (Clean) | 80 | 62.5 | 20 | 19.6 |
Testing your line is detecting a possible external fault, which I've now reported through to Openreach. We'd expect an update by 03/07/17 23:59:59. Our faults team will endeavour to keep you informed via this ticket on your account.
Anoush.
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