Downstream at 40mbps

[#1]

Hello, new Plusnet customer here. So I switched from BT which was awful to Plusnet and happily my connection has been up for 17 days straight which is great!

Now here's my issue, I ordered and paying for 76mbps which I know I can get from dslchecker.BT.com , buy when I access my router settings the Downstream is capped at 40mbps and Upstream at 12mpbs.

I thought this was because it would take awhile to stable speed being a new customer but it's been nearly 3 weeks and was now wondering why?

Thanks.

Moderator's note by Mike (Mav): Post released from Spam Filter

[#2]

Hi there

Welcome to the PN forum

 Given that your upload speed sync is now 12mbps , this suggests your profile has changed (up to 80/20).

What download speeds does dslchecker.BT.com report?

Are you plugged into your master socket ? 

[#3]

Hi there, first of all welcome to the community forums.

Broadband tests are showing your router in sync below the estimates...

Sync Status	In Sync
Downstream Speed	40.0 Mbps
Upstream Speed	12.8 Mbps

	High	Low	High	Low
VDSL Range A (Clean)	80	62.5	20	19.6

Testing your line is detecting a possible external fault, which I've now reported through to Openreach. We'd expect an update by 03/07/17 23:59:59. Our faults team will endeavour to keep you informed via this ticket on your account.

Anoush.