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Downstream Lowered Again

gxoats
Newbie
Posts: 2
Registered: 27-06-2017

Downstream Lowered Again

Hello, 6 months ago I reported a fault in which my downstream was lowered. Openreach came round and fixed the issue but in the last couple days I've noticed connection issues so I went into the router settings and noticed the downstream has been lowered once again.

Thanks in advance.
3 REPLIES
Manny7860
Aspiring Pro
Posts: 192
Thanks: 33
Fixes: 2
Registered: 19-11-2017

Re: Downstream Lowered Again

Have you got a screenshot?
Excellent!
BrightonRock
Pro
Posts: 281
Thanks: 83
Fixes: 6
Registered: 09-04-2016

Re: Downstream Lowered Again

It is probably worth running through the checks and logging this as a fault even given the time of year so that it is in the queue for action after the holidays.

https://www.plus.net/help/broadband/connection-troubleshooting

https://www.plus.net/apps/kbdfaults

Plusnet Help Team
Plusnet Help Team
Posts: 4,306
Thanks: 937
Fixes: 184
Registered: 25-03-2015

Re: Downstream Lowered Again

Sorry to hear your download speed has dropped @gxoats

 

As @BrightonRock has advised, please can your run through our troubleshooting guides Here.

If you continue to experience problems after this, please report a fault via your account Here.

 

Thanks.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team