Downstream Lowered Again

[#1]

Hello, 6 months ago I reported a fault in which my downstream was lowered. Openreach came round and fixed the issue but in the last couple days I've noticed connection issues so I went into the router settings and noticed the downstream has been lowered once again.

Thanks in advance.

[#2]

Have you got a screenshot?

[#3]

It is probably worth running through the checks and logging this as a fault even given the time of year so that it is in the queue for action after the holidays.

https://www.plus.net/help/broadband/connection-troubleshooting

https://www.plus.net/apps/kbdfaults

[#4]

Sorry to hear your download speed has dropped @gxoats

As @BrightonRock has advised, please can your run through our troubleshooting guides Here.

If you continue to experience problems after this, please report a fault via your account Here.

Thanks.