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Downspeed non-existent as of yesterday, but upload is fine.

benjo1989
Newbie
Posts: 2
Registered: ‎23-01-2019

Downspeed non-existent as of yesterday, but upload is fine.

Hi all,

As of yesterday my download speed has been around 0.1Mbps, whilst my upload has been normal. It's dropping packets constantly during ping tests as well.

I've tried reconnecting the pppoe connection, which succeeds but the speeds are still the same. Rebooting the router gives the same result.

Is there potentially a problem with my line? It's been completely fine for months, but yesterday it's just sort of died.

Thanks
Ben

1 REPLY 1
LaurenB
Plusnet Help Team
Plusnet Help Team
Posts: 2,577
Thanks: 508
Fixes: 131
Registered: ‎07-12-2017

Re: Downspeed non-existent as of yesterday, but upload is fine.

Hi @benjo1989, I'm sorry that you are having some issues.

 

I've tested the line and this shows your speed to be in sync at 62.8mb, no faults have been detected. Are you seeing the same issue over both wired and wireless connections?

 

If so, I'd have a run through the troubleshooting guides here and raising the fault here if it's still the same. 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team