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Download speed

sears23
Hooked
Posts: 9
Registered: 10-06-2016

Download speed

Hi,

 

I recently switched from the 38mbps to the up to 76mbps package to take advantage of the fact my line can handle around 55mbps. After having my upload capped at 2mbps (and contacting tech support) it is now indeed around 55/10. This reflects in multi threaded speedtests, however single threaded downloads are lucky to get over 10mbps. It doesn't matter where I download from, it is all at the same low speed.

 

Is there a problem on the network? Before my upgrade I would consistently max out the 38 on single threaded downloads any time of the day.

 

Thanks.

12 REPLIES
sears23
Hooked
Posts: 9
Registered: 10-06-2016

Re: Download speed

SpendLessTime
Aspiring Hero
Posts: 2,411
Thanks: 604
Fixes: 54
Registered: 21-09-2009

Re: Download speed

That looks like the gateway you are logged into is having performance issues. The gateway is assigned when the router connects to Plusnet.

 

Gateway checker is http://users.plus.net/@gateway_custom?debug-ip=yes

 

The gateway name is shown in the text and its actual IP address  is shown in the array output. There are multiple IP addresses per named gateway.

 

Changing gateway's may help, it does for me. You change by logging onto the router, click "Disconnect", wait a minute, click "connect" and then see if Plusnet have assigned a new gateway once the connection is up and running again.

sears23
Hooked
Posts: 9
Registered: 10-06-2016

Re: Download speed

Thanks for the reply, i will give this a try and see if it improves any.

sears23
Hooked
Posts: 9
Registered: 10-06-2016

Re: Download speed

 Hi,

 

Gave that a try, left my router off for a few minutes. But I still connected to the same gateway, psb-ir01 - I'm guessing I'm on the new network as I've never seen that one before.

 

Does it take longer to potentially choose another or does that now not apply?

 

Many thanks.

Community Veteran
Posts: 1,347
Thanks: 204
Fixes: 31
Registered: 13-08-2015

Re: Download speed

You are on the new network, so not so easy to gateway hop, if even possible. 

 

But out what is the problem? You seem to be getting the 55/10 you were expecting?

sears23
Hooked
Posts: 9
Registered: 10-06-2016

Re: Download speed

Thanks for the reply.

 

Yes I am on multi threaded downloads, single is 10.

 

However within the last 20 minutes, single has now increased to 55, so I presume it was congestion or a change has been made.

Community Veteran
Posts: 1,347
Thanks: 204
Fixes: 31
Registered: 13-08-2015

Re: Download speed

Ah ok, glad it's sorted.

Community Gaffer
Community Gaffer
Posts: 17,642
Thanks: 635
Fixes: 160
Registered: 05-04-2007

Re: Download speed

If it's lower regularly then it's worth reporting as a fault to us. It may be SVLAN congestion or similar so would be good to investigate.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
sears23
Hooked
Posts: 9
Registered: 10-06-2016

Re: Download speed

It was low entirely throughout the day yesterday.

sears23
Hooked
Posts: 9
Registered: 10-06-2016

Re: Download speed

I am however getting the odd amount of packet loss here and there. I presume this is because my line is training and 55 potentially may be too much for it?

sears23
Hooked
Posts: 9
Registered: 10-06-2016

Re: Download speed

Hi,

 

The 10mbps on single threaded downloads has returned. As per Chris Parr advice, please advise how I can log a fault for this to be investigated.

Community Gaffer
Community Gaffer
Posts: 17,642
Thanks: 635
Fixes: 160
Registered: 05-04-2007

Re: Download speed

You can report a fault at https://faults.plus.net

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff