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Download speed

GarethR
Dabbler
Posts: 10
Registered: ‎21-04-2015

Download speed

A couple of days ago I replaced my Openreach ECI modem with a Netgear D6400 router.
It has increased my speed profile from 67.2 to 77.2 but my download speed tests are unchanged at 64Meg.
Does anything need resetting at the Plus Net end ?
5 REPLIES
Moderator
Moderator
Posts: 27,189
Thanks: 1,837
Fixes: 158
Registered: ‎14-04-2007

Re: Download speed

What does it say here https://portal.plus.net/my.html?action=data_transfer_speed

Customer and Forum Moderator. Windows 10 Firefox 63.0 (64-bit)

GarethR
Dabbler
Posts: 10
Registered: ‎21-04-2015

Re: Download speed

It says 77.2
Dick:quote
Plusnet Help Team
Plusnet Help Team
Posts: 5,984
Thanks: 581
Fixes: 219
Registered: ‎01-01-2012

Re: Download speed

Your connection hasn't dropped since the profile last updated.
Can you log into your router and disconnect then reconnect?
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
GarethR
Dabbler
Posts: 10
Registered: ‎21-04-2015

Re: Download speed

Matthew - you're a star.  Thank you.
adie:quote
Plusnet Help Team
Plusnet Help Team
Posts: 5,984
Thanks: 581
Fixes: 219
Registered: ‎01-01-2012

Re: Download speed

No problem.
Glad to see it's increased.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team