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Download speed

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Newbie
Posts: 1
Registered: ‎21-04-2020

Download speed

I am on fast fibre broadband but can only get 4.8Mbs download now. I've tried different times of day and hard wired desktop as well as laptop on wifi and plugged in. When on wifi laptop is about 18 inches from router.

Most frustrating and can't even speak or chat with anyone.

Assistance would be most appreciated, thanks.

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1 REPLY 1
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Plusnet Help Team
Plusnet Help Team
Posts: 204
Thanks: 13
Fixes: 11
Registered: ‎23-12-2019

Re: Download speed

Hi @gary12

 

I am sorry to hear this.

 

Together with our network partners at Openreach we are prioritising customers who don’t have a phone line or broadband connection, meaning there might be a delay in Speed Faults being fixed. In the meantime, please raise your speed fault online here.

If this post resolved your issue please click the 'This fixed my problem' button
 Katie C
 Plusnet Help Team