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Download speed slower after short connection downtime.

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Dabbler
Posts: 11
Thanks: 6
Registered: ‎16-03-2020

Download speed slower after short connection downtime.

Hello All.

 

I'm hoping someone can help. At 1:16am my internet connection went down for about 7 minutes. When it came back on it's like my connection speed has been capped.

Before the interruption I was getting a strong connected download speed of 35/36Mb. Never fluctuated at all since I moved to Plusnet at the beginning of February 2020.

Now I am receiving connected download speeds of 23/24Mb in every test I do.

All tests have been done using the BT Wholesale Performance Test website.

My guaranteed download line speed when I signed up to Plusnet was 30.2Mb I think.

 

Looking forward to hearing some ideas.

Many Thanks.

5 REPLIES 5
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Dabbler
Posts: 11
Thanks: 6
Registered: ‎16-03-2020

Re: Download speed slower after short connection downtime.

Speed seems to have stabled.

But now experiencing lots of drop outs.

Can anyone help?

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Plusnet Help Team
Plusnet Help Team
Posts: 2,187
Thanks: 47
Fixes: 17
Registered: ‎24-07-2014

Re: Download speed slower after short connection downtime.

I've taken a look at the account and since your post, the line seems to be stable. A couple of drops occurred on Tuesday with one on Wednesday and Thursday but all seems good now. Please monitor and let us know if we can assist further.

 

 

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team
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Dabbler
Posts: 11
Thanks: 6
Registered: ‎16-03-2020

Re: Download speed slower after short connection downtime.

Thank you for getting in touch and taking a look into the dropouts.

 

All is well at the moment so will monitor and keep you posted if anything changes.

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Plusnet Help Team
Plusnet Help Team
Posts: 1,823
Thanks: 317
Fixes: 105
Registered: ‎26-03-2018

Re: Download speed slower after short connection downtime.

Hi @oldbondstreet,

 

I'm very sorry for the delay in getting back to you on here and for any inconvenience that the connection drops have caused you. How are things looking on your side at the moment?

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team
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Dabbler
Posts: 11
Thanks: 6
Registered: ‎16-03-2020

Re: Download speed slower after short connection downtime.

Hello,

Thanks for getting in touch.

All is good at the moment, no drops and speed is steady.

If anything changes I will get back to you.