Download speed slower after short connection downtime.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Download speed slower after short connection d...
Download speed slower after short connection downtime.
16-03-2020 1:59 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hello All.
I'm hoping someone can help. At 1:16am my internet connection went down for about 7 minutes. When it came back on it's like my connection speed has been capped.
Before the interruption I was getting a strong connected download speed of 35/36Mb. Never fluctuated at all since I moved to Plusnet at the beginning of February 2020.
Now I am receiving connected download speeds of 23/24Mb in every test I do.
All tests have been done using the BT Wholesale Performance Test website.
My guaranteed download line speed when I signed up to Plusnet was 30.2Mb I think.
Looking forward to hearing some ideas.
Many Thanks.
Re: Download speed slower after short connection downtime.
17-03-2020 12:59 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Speed seems to have stabled.
But now experiencing lots of drop outs.
Can anyone help?
Re: Download speed slower after short connection downtime.
21-03-2020 10:41 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I've taken a look at the account and since your post, the line seems to be stable. A couple of drops occurred on Tuesday with one on Wednesday and Thursday but all seems good now. Please monitor and let us know if we can assist further.
Re: Download speed slower after short connection downtime.
23-03-2020 10:47 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thank you for getting in touch and taking a look into the dropouts.
All is well at the moment so will monitor and keep you posted if anything changes.
Re: Download speed slower after short connection downtime.
25-03-2020 3:46 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @oldbondstreet,
I'm very sorry for the delay in getting back to you on here and for any inconvenience that the connection drops have caused you. How are things looking on your side at the moment?
Re: Download speed slower after short connection downtime.
26-03-2020 12:18 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hello,
Thanks for getting in touch.
All is good at the moment, no drops and speed is steady.
If anything changes I will get back to you.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Download speed slower after short connection d...