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Download speed running at less than half what I pay for......again

TerryCTR
Grafter
Posts: 141
Registered: 09-02-2011

Download speed running at less than half what I pay for......again

I've reported this a few times to [removed] but it seems radio silence is felt to be the best way forward.
Undecided if it's the cheap router causing the problem or more likely the chip in the exchange being over ran once again as a few more houses in the estate are now occupied.
I'm not willing to go through the whole rigmarole like last time before finally you would admit that it wasn't a fault at my end and then chase BT on it so if we can't skip right to that I just want to cancel.
[Moderator's note by Adie (dvorak): CSA name removed as per the forum rules.]
2 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 12,814
Thanks: 108
Fixes: 35
Registered: 27-04-2007

Re: Download speed running at less than half what I pay for......again

Hi TerryCTR,
I can see you contacted the agent in question yesterday who has since responded.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
TerryCTR
Grafter
Posts: 141
Registered: 09-02-2011

Re: Download speed running at less than half what I pay for......again

That's correct I contacted them all week including Andy Baker only to be ignored
I then contacted the ceo of BT and suddenly a response was issued