Download speed problems on fibre extra
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- Re: Download speed problems on fibre extra
Download speed problems on fibre extra
20-04-2015 2:46 PM
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I have the fibre extra broadband installed at my property, had it installed a few months back and was getting a smooth 78-ish mbps download speed and an 19 upload with ethernet connection.
lately this has been getting slower and slower. Late 40's at best, I've just spoke to plusnet who have told me that they capped me off at 50 mbps d/l for no reason?!
And then they said i would only be getting about 50 at the most, a bit confused to be honest, the kit they supplied me with is an ECI model if that helps?
I would appreciate any help, thanks
Re: Download speed problems on fibre extra
20-04-2015 3:03 PM
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If so then there is a known fault with some equipment or rather system, it is being investigated by Plusnet and its partners (AAISP is affected as well apparently)
That said, do you have what you were quoted with originally when you signed up to Fibre Extra? It seems quite a contrast if the connection has lost a near 40% of reduction in sync/speed. If its below what you were quoted then Plusnet need to refer it on to Openreach to have it investigated.
Find out what your original speed estimate was and go from there.
Re: Download speed problems on fibre extra
20-04-2015 3:15 PM
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dick:quote
Re: Download speed problems on fibre extra
20-04-2015 3:41 PM
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Re: Download speed problems on fibre extra
20-04-2015 4:58 PM
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Re: Download speed problems on fibre extra
20-04-2015 5:00 PM
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This is what your line is currently connected at through to the exchange. The speed isn't governed by us, it's controlled by the equipment at the exchange, so if you are now having speeds lower than your estimate you can report this for us to look into at https://faults.plus.net
Downstream Speed 50.4 Mbps
Upstream Speed 20.0 Mbps
Profile Name 0.128M-67M Downstream, Interleaving High - 0.128M-20M Upstream, Interleaving On
Re: Download speed problems on fibre extra
20-04-2015 5:08 PM
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According to that checker i should be getting 73 mbps downstream!
I've been capped at 50 for some reason?!
Re: Download speed problems on fibre extra
20-04-2015 5:12 PM
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However as I've mentioned if you open a fault with us we should be able to get this looked at.
Re: Download speed problems on fibre extra
20-04-2015 5:20 PM
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Re: Download speed problems on fibre extra
21-04-2015 9:24 AM
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Re: Download speed problems on fibre extra
21-04-2015 12:37 PM
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cheers
Re: Download speed problems on fibre extra
21-04-2015 12:43 PM
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The exchange equipment dictates your speed and will alter this based on line characteristics to try and keep stability.,
Re: Download speed problems on fibre extra
21-04-2015 12:52 PM
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Re: Download speed problems on fibre extra
22-04-2015 10:13 AM
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cheers
Re: Download speed problems on fibre extra
22-04-2015 12:17 PM
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