Download speed not increasing with line speed
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Download speed not increasing with line speed
Download speed not increasing with line speed
01-09-2019 6:38 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Over the last week my line sync speed has increased by 15mbps. This is really good and much nearer to my expectations.
This is not a new connection so the increase is a pleasant surprise.
My download speed has not increase and seems to be capped at 51mbps. This seems to be in line with my BT IP profile of 53 and the PlusNet current line speed of 52.8. So I have not benefitted from the line speed improvement.
Please could PlusNet check that my connection is not capped and is set up to give what ever the line can achieve.
My line has changed from interleaved to fastpath. This has resulted in good increase. Currently getting a couple of mbps every few days when the connection is dropped and remade by the exchange overnight. don't think it is going to get much faster as a few errors are being logged on the router. Sync speed has increased from 52 to 66.
Re: Download speed not increasing with line speed
02-09-2019 11:55 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for getting in touch @jthom
I'm glad to hear that your sync speed has increased.
With regards to the download speeds, you're seeing our tests are highlighting a mismatch between profiles on our supplier's systems which will most likely be the cause of this.
I've raised this to our suppliers to resolve and the profiles should be updated within 24 to 48 hours
Let us know if you don't see an increase after this timeframe
Re: Download speed not increasing with line speed
05-09-2019 8:57 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for looking in to this.
The speed has now settled at just under 70mbps, which is great.
Unfortunately the speed has not increased to match and is still capped at about 50. The bt speedtester is showing the same IP profile of 53.8.
Could you please check if your request has been actioned yet?
Thank you
Re: Download speed not increasing with line speed
06-09-2019 12:05 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Download speed not increasing with line speed