Download speed more than halved
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Download speed more than halved
07-02-2019 7:02 PM - edited 07-02-2019 7:04 PM
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Had a stable ~50 ever since the old 40/20 contract got changed to 50/10. All of a sudden my downstream vanished and I'm on ADSL2+ equivalent download.
I've restarted both the router and modem, plugged the modem straight into the test socket...etc. To no avail. There are no service outage warnings on either here or BT site. Please help.
Re: Download speed more than halved
07-02-2019 7:38 PM
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Sorry to hear this, I'm struggling to find your account from the usual means. Mind PMing me your username? Could you also attach the file you've uploaded to imgur directly to your post? We can't open imgur as it's blocked internally.
Re: Download speed more than halved
07-02-2019 7:56 PM
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Re: Download speed more than halved
07-02-2019 8:02 PM
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Re: Download speed more than halved
07-02-2019 8:44 PM
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Thanks for the detail and private message, our tests are showing your router in sync at a stable rate of 55mbps with no congestion seen at the exchange. Looks like your speed tests were done over WIFi, are you able to try a wired connection to compare?
Re: Download speed more than halved
08-02-2019 5:49 AM
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Re: Download speed more than halved
08-02-2019 7:09 AM - edited 08-02-2019 7:10 AM
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All my tests were/are on a wired connection, it's just speedtest being daft and showing a wifi logo for some reason.
Strangely enough, the download speed is now back to its former glory at 7am. Maybe the local DSLAM is not coping or doesn't have enough bandwidth at peak?
Re: Download speed more than halved
08-02-2019 9:56 AM
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Hi @0rangecake, thanks for confirming.
I'm glad to see the speed is back to expected. I have had a check and there doesn't seem to be any congestion issues on your VLAN that could impact your throughput at peak times, however, please monitor and get back to us if this issue occurs again.
Re: Download speed more than halved
08-02-2019 5:56 PM
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Re: Download speed more than halved
08-02-2019 6:29 PM - edited 08-02-2019 6:44 PM
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Re: Download speed more than halved
08-02-2019 6:57 PM
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Thanks for letting us know. I've raised a fault on your service. It's likely you'll need an engineer visit I'm afraid but we'll be in touch once the fault has been returned by Wholesale.
Re: Download speed more than halved
10-02-2019 6:31 PM - edited 10-02-2019 11:50 PM
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As per the ticket reply (which was very fast, I might add), my line stats are basically perfect. Continuous testing throughout the day basically shows peak-time download speed being annihilated to less than 1/4 of what it normally is. I don't even know if an engineer visit will do anything other than incur a potential £65 fee. Perhaps BT underestimated the demand for fibre in my geriatric town and didn't provision enough bandwidth for full-capacity DSLAMs. Who knows.
Re: Download speed more than halved
11-02-2019 10:56 AM
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