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Download speed lower than expected

raoulsilva
Grafter
Posts: 30
Thanks: 1
Registered: ‎04-02-2013

Download speed lower than expected

hi

Not sure if it's dropped due to bad weather, but i noticed my download is about 50 meg. I'm sure it was around 70 at one point.

I've attached two screenshots. Can anyone suggest what to try next? I see Plusnet don't have the ticket system they used to.

Cheers!

 

plusnet-router-reporting.jpgsam-knows.jpg

3 REPLIES 3
Thrall
Pro
Posts: 422
Thanks: 77
Fixes: 14
Registered: ‎28-09-2020

Re: Download speed lower than expected

You can still raise a fault ticket at faults.plus.net

Probably worth making sure you’ve covered the usual checks first though https://community.plus.net/t5/Library/Testing-From-The-Master-Socket/ba-p/1322242

raoulsilva
Grafter
Posts: 30
Thanks: 1
Registered: ‎04-02-2013

Re: Download speed lower than expected

Hi Thrall. Thanks for your reply. I've just ordered the latest face plate so will swap that out and plug the router directly in to that and report back.

Cheers

Thrall
Pro
Posts: 422
Thanks: 77
Fixes: 14
Registered: ‎28-09-2020

Re: Download speed lower than expected

It may be cheaper and easier to try the test socket, that way it’ll rule out the faceplate and any internal wiring.