Download speed is increasingly slow - Must be a line fault!
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Download speed is increasingly slow - Must be a line fault!
28-05-2018 12:33 PM
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I have noticed over the last few months, our fibre download speeds have become rediculously slow compared to what they use to be. Even upload speeds are better than download speeds on speedtest.
Plusnet account says our current line speed is 77mb but our speedtest is now just 6mbps (1mb) and has been like this for a few weeks now. Can someone please look into why it has become so bad recently.
Re: Download speed is increasingly slow - Must be a line fault!
28-05-2018 12:48 PM
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Welcome to the Forum @JayHarrison83
Are these speeds measured on a wired connection to the Hub? If you are measuring using wifi, please try a wired connection to eliminate possible wifi problems. That said, have you reported this as a fault?
If not, I suggest that you run through the checks at https://www.plus.net/help/broadband/connection-troubleshooting/ and report a fault at https://www.plus.net/apps/kbdfaults It takes a bit of your time and costs you nothing, but makes Plusnet aware of your issue, they have to look at it, and gets the issue into the queue for action. The idea of connecting to the master socket is to remove any effects of internal wiring problems; you would need to connect to the hub with a wired connection to avoid any wifi effects.
Please let us know how you get on.
Re: Download speed is increasingly slow - Must be a line fault!
30-05-2018 12:28 PM
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Sorry to hear you're having issues with your speeds.
We've tested your line which isn't showing any problems as shown below
Test Outcome | Pass |
Test Outcome Code | GTC_FTTC_SERVICE_0000 |
Description | GEA service test completed and no fault found . |
Main Fault Location | OK |
Sync Status | In Sync |
Downstream Speed | 79.9 Mbps |
Upstream Speed | 20.0 Mbps |
Appointment Required | N |
Fault Report Advised | N |
NTE Power Status | PowerOn |
Voice Line Test Result | Pass |
Bridge Tap | Not Detected |
Radio Frequency Ingress | Not Detected |
Repetitive Electrical Impulse Noise | Not Detected |
Cross Talk | Not Detected |
Estimated Line Length In Metres | 401.7 |
Upstream Rate Assessment | Very Good |
Downstream Rate Assessment | Very Good |
Interference Pattern | Not Detected |
Service Impact | No Impact Observed |
Home Wiring Problem | Not Detected |
Downstream Policing Discard Rate | 0.0 |
Customer Traffic Level | Upstream and Downstream Traffic Detected |
Technology | VDSL |
Profile Name | 0.128M-80M Downstream, Retransmission Low - 0.128M-20M Upstream, Retransmission Low |
Time Stamp | 2018-05-17T12:30:00 |
Parameters | MIN | MAX | AVG |
Down Stream Line Rate | 79.9 Mbps | 79.9 Mbps | 79.9 Mbps |
Up Stream Line Rate | 20.0 Mbps | 20.0 Mbps | 20.0 Mbps |
Up Time | 808.0 Sec | 900.0 Sec | 899.8 Sec |
Retrains | 0.0 | 1.0 | 0.0 |
Current and Last 15 Minute Bin Performance | ||
Parameters | Last Traffic Count(Upto 15 mins) | Current Traffic Count(Upto 15 mins) |
Start Time Stamp | 2018-05-30T11:00:03Z | 2018-05-30T11:15:03Z |
Ingress Code Violation | 0 | 0 |
Egress Code Violation | 0 | 0 |
Errored Seconds | 0 | 0 |
Severely Errored Seconds | 0 | 0 |
Unavailable Seconds | 0 | 0 |
Can you confirm if you're connecting over a wired or wireless connection? If wireless can you try a wired connection to see if that has the same issue?
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