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Download speed into single figures ??

stumpym4
Hooked
Posts: 6
Registered: 26-11-2016

Download speed into single figures ??

Pay for 38Mb Fibre, usually get around the 25-28Mb , but lately im well into single figures and usually less than 5Mb ??  .... Birmingham based if that helps ?

Whats going on plusnet ?

4 REPLIES
BrightonRock
Pro
Posts: 272
Thanks: 81
Fixes: 5
Registered: 09-04-2016

Re: Download speed into single figures ??

There don't seem to be many Plusnet people around today to help you. Are you testing the speed with a wired connection? If not you need to do so to be sure that this isn't a wifi problem.

If these are wired speeds, have a look at http://dslchecker.bt.com/ and see what sort of speeds you should be getting. If you are low I would then run through the checks at https://www.plus.net/help/broadband/connection-troubleshooting/ and report a fault at https://www.plus.net/apps/kbdfaults It takes a bit of your time but formally makes Plusnet aware of your problem, they have look at it, and gets the problem into the queue for action.

Please let us know how you get on.

Plusnet Help Team
Plusnet Help Team
Posts: 8,305
Thanks: 2,510
Fixes: 412
Registered: 21-04-2017

Re: Download speed into single figures ??

Sorry to hear that.

Our tests are showing your router in sync at 35mbps.

Are your devices connecting over WiFi or straight to the router using an ethernet cable?

If you're using WiFi, would you be able to try a wired connection? This will help narrow down where the problem lies. If your speed is OK that way, then it's likely the issue lies with the wireless signal and further help can be found here: https://community.plus.net/t5/Plusnet-Blogs/How-to-boost-your-wi-fi/ba-p/1450193

If you're still having problems using a wired connection, please can you run a speed test at www.speedtest.btwholesale.com completing the further diagnostics? -Anoush

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
stumpym4
Hooked
Posts: 6
Registered: 26-11-2016

Re: Download speed into single figures ??

Nothing has changed at all my end and im now getting better speed etc ?Huh

Thanks for the reply 

Plusnet Help Team
Plusnet Help Team
Posts: 8,305
Thanks: 2,510
Fixes: 412
Registered: 21-04-2017

Re: Download speed into single figures ??

Glad to hear your speed has improved.
Due to the way WiFi works your speeds can fluctuate. Assuming you are using WiFi.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team