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Download speed erratic.

williamswalker
Newbie
Posts: 1
Registered: 14-12-2015

Download speed erratic.

Have Fibre installed, getting erratic download speeds but upload speeds remain very good. Tried on 2 laptops have original plusnet routers and set up that engineer installed.
2 REPLIES
SpendLessTime
Aspiring Hero
Posts: 2,523
Thanks: 671
Fixes: 60
Registered: 21-09-2009

Re: Download speed erratic.

Hi and welcome to the forum.
Are the speed test using WiFi or a cable to the router. Plusnet recommend that you use a wired connection to test your speed as WiFi is unreliable.
As this  is a new install could you check that Plusnet and BT Wholesale have set up your speeds correctly?
Your Plusnet line speed is hidden at this link https://portal.plus.net/my.html?action=data_transfer_speed and requires your username and password. I would bookmark this link for future reference as it is not available by any other means.
Also get your BT Wholesale speed and profile details at http://speedtest.btwholesale.com/PerformanceTesterWS/ .
Ignore all the text in red and just click "yes" and then "Begin test".
When that completes click on "Further Diagnostics" and then enter your telephone number on the resulting page. Then click "Run Diagnostics test" which will hopefully show you the BTW profiles as well as the results again from your speed test.
If any of these is incorrect then you need to call Plusnet or using the web chat.
If they are all correct, then just try to log onto the router, select disconnect , wait a minute or two and then connect again. After it is back on-line, recheck your speed at the BTW link above. The reason for this is that the line may have been set-up correctly after you initially turned on the router so this just makes sure that you have the most up to date connection information.
If there is still a speed issue then contact Plusnet.
Community Gaffer
Community Gaffer
Posts: 17,650
Thanks: 642
Fixes: 162
Registered: 05-04-2007

Re: Download speed erratic.

The line is stable:

The connection speeds back to the cabinet are fine:
Downstream Speed 40.0 Mbps
Upstream Speed 2.0 Mbps
However there is an issue reported at the VLAN you are on, can you please run through https://faults.plus.net to report this as a speed problem to us.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff