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Download speed dropped

richandsian
Grafter
Posts: 100
Registered: ‎14-02-2008

Download speed dropped

I seem to have come home to < 1Mbps. I'm on a dodgy line anyway (BT say they're going to replace some of it, but I've no record of this or ETA), but usually at least 11Mbps is achievable.
Could someone see if there's anything they can do to improve it? I did try the fault checker but it told me to come back later...
8 REPLIES 8
Townman
Superuser
Superuser
Posts: 22,919
Thanks: 9,536
Fixes: 156
Registered: ‎22-08-2007

Re: Download speed dropped

Hi Richard,
Can you please post all of the information asked for in the speed issues thread at the top of this forum.
Kevin

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

richandsian
Grafter
Posts: 100
Registered: ‎14-02-2008

Re: Download speed dropped

BT speed tester:
Download speed (Mbps): 0.96
Upload speed (Mbps): 1.88
Ping Latency (ms): 61.75
Further diagnostics isn't working for me at the moment, I screwed up the first time and can't get it back. The IP profile down was about 12Mb though.
PN stats:
Estimated line speed:
There's no speed estimate currently held on your account.
Current line speed:
12.4 Mb
Townman
Superuser
Superuser
Posts: 22,919
Thanks: 9,536
Fixes: 156
Registered: ‎22-08-2007

Re: Download speed dropped

...and modem stats please...
I have presumed you are ADSL - yes?
Kevin

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

richandsian
Grafter
Posts: 100
Registered: ‎14-02-2008

Re: Download speed dropped

No. FTTC.
PeterLoftus
Pro
Posts: 2,599
Thanks: 182
Fixes: 5
Registered: ‎27-05-2011

Re: Download speed dropped

Wrong forum  Smiley
A mod will probably be along to move it for you
To do is to be - Neitzsche
To be is to do - Kant
do be do be do - Sinatra
Strat
Community Veteran
Posts: 31,320
Thanks: 1,609
Fixes: 565
Registered: ‎14-04-2007

Re: Download speed dropped

Moved.
Windows 10 Firefox 109.0 (64-bit)
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
richandsian
Grafter
Posts: 100
Registered: ‎14-02-2008

Re: Download speed dropped

Ok.
Any ideas about the issue...?
Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: Download speed dropped

If you're still having the same problem can you finish answering the questions at https://faults.plus.net and we'll get this picked up and looked into.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.