Download speed below minimum guaranteed speed
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Download speed below minimum guaranteed speed
17-04-2021 12:28 PM
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Re: Download speed below minimum guaranteed speed
17-04-2021 2:35 PM - edited 17-04-2021 2:44 PM
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@AMC1973 Nowhere have you indicated what your guaranteed minimum download is, and your download is correct when compared with the profile quoted on that test report - you have to allow for overheads.
Re: Download speed below minimum guaranteed speed
17-04-2021 3:59 PM
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Sorry John, losing the plot at the moment.
- Product: Unlimited Fibre
- Estimated Download Range: 31 - 40Mbps
- Estimated Upload Range: 6 - 9Mbps
- Minimum Guaranteed Speed: 30.9Mbps
- Current Line Speed (Download): 27.6Mbps
Re: Download speed below minimum guaranteed speed
17-04-2021 4:15 PM
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OK - you obviously are suffering somewhere, but I don't know why or where at the moment. Is it possible to post the details of the Help Desk tab on you router, but ensure you remove/obscure any personal information. This may help a little more, but please note I am not an FTTC expert, and there are only limited ways to influence the system, even at ISP level.
Re: Download speed below minimum guaranteed speed
17-04-2021 4:36 PM
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1. Product name: | Plusnet Hub |
2. Serial number: | |
3. Firmware version: | Software version 4.7.5.1.83.8.263 Last updated Unknown |
4. Board version: | Plusnet Hub One |
5. DSL uptime: | 9 days, 12:37:37 |
6. Data rate: | 7231 / 28678 |
7. Maximum data rate: | 7231 / 40314 |
8. Noise margin: | 6.0 / 10.6 |
9. Line attenuation: | 31.3 / 22.3 |
10. Signal attenuation: | 30.4 / 20.8 |
11. Data sent/received: | 3.3 GB / 64.2 GB |
12. Broadband username: | |
13. 2.4 GHz Wireless network/SSID: | PLUSNET-95WT |
14. 2.4 GHz Wireless connections: | Enabled (802.11 b/g/n (up to 144 Mb/s)) |
15. 2.4 GHz Wireless security: | WPA2 |
16. 2.4 GHz Wireless channel: | Automatic (Smart Wireless) |
17. 5 GHz Wireless network/SSID: | PLUSNET-95WT |
18. 5 GHz Wireless connections: | Enabled (802.11 a/n/ac (up to 1300 Mb/s)) |
19. 5 GHz Wireless security: | WPA2 |
20. 5 GHz Wireless channel: | Automatic (Smart Wireless) |
21. Firewall: | Default |
22. MAC Address: | |
23. Modulation: | G.993.2 Annex B |
24. Software variant: | AA |
25. Boot loader: | 1.0.0 |
Re: Download speed below minimum guaranteed speed
17-04-2021 4:53 PM
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The only thing that stand out to me there is your D/S SNR figure - unless FTTC operates differently to ADSL, that suggests DLM has upped it to correct some line fault - my 'target' margin (on ADSL) is 6dB, but varies from 13 to 16 - I live with it as it doesn't bother me, but it does mean I lose 1/1.5MB on my top speed.
Re: Download speed below minimum guaranteed speed
17-04-2021 5:14 PM
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Could be banded?
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Download speed below minimum guaranteed speed
17-04-2021 5:16 PM
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My thoughts too, @dvorak - but can PN resolve these issues on FTTC as easily as they can on ADSL?
Re: Download speed below minimum guaranteed speed
17-04-2021 5:46 PM
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If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Download speed below minimum guaranteed speed
17-04-2021 8:35 PM
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Interesting you mention "banded" there; I've been wondering about that. I believe that's quite common with unstable lines - which I definitely had for the first couple of months.
Re: Download speed below minimum guaranteed speed
17-04-2021 8:38 PM
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Thanks to you both for your thoughts, it's much appreciated.
Re: Download speed below minimum guaranteed speed
17-04-2021 8:50 PM
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I would try contacting Plusnet on Monday and ask them to run a KBD check, which will confirm or disprove banding, and also possibly give them an idea of what needs to be done next.
Re: Download speed below minimum guaranteed speed
18-04-2021 6:39 AM
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Will do, John. Many thanks for your help and advice.
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