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Download/Upload Speeds problems fibre

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Aspiring Hero
Posts: 2,849
Thanks: 849
Fixes: 82
Registered: ‎21-09-2009

Re: Download/Upload Speeds problems fibre

I would hope Chat would be able to help. Guess there is only one way to find out Smiley

Of course, a word from one of the forum staff wouldn't be amiss either but not happening so far.

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Grafter
Posts: 64
Thanks: 4
Registered: ‎26-08-2016

Re: Download/Upload Speeds problems fibre

Thanks,I will try chat now Smiley and come back if and when I get anywhere.
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Grafter
Posts: 64
Thanks: 4
Registered: ‎26-08-2016

Re: Download/Upload Speeds problems fibre

Just spoke to [CSA Removed] and she said this..

 

As it is out of the standard lead time, I'm going to send this off as a priority to be looked in to.

 

Will report back if and when I get contacted.

Thanks again @SpendLessTime

Moderator's note by Mike (Mav): CSA name removed as per Forum rules

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Plusnet Help Team
Plusnet Help Team
Posts: 8,085
Thanks: 963
Fixes: 391
Registered: ‎01-01-2012

Re: Download/Upload Speeds problems fibre

Sorry for the delay.

I can see our Faults team will be picking this up shortly for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
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Grafter
Posts: 64
Thanks: 4
Registered: ‎26-08-2016

Re: Download/Upload Speeds problems fibre

Thank you @MatthewWheeler Smiley

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Grafter
Posts: 64
Thanks: 4
Registered: ‎26-08-2016

Re: Download/Upload Speeds problems fibre

@MatthewWheeler
We had an email asking when would be best for an engineer to visit us, initially after 4 days of running checks on our line they admitted a fault was found, then when asking for times for an engineer to visit us they said no fault was found and if it was an internal problem we would be charged £50, several hours later our connection cane back to what it should be. However yesterday we struggled to get 20mb download, this morning I can not connect at all, with pages just trying to load up. I have reset the router and no change. Also done a noise test on our phone. I have had to send this message via my mobile phone as as I can not connect via pc/laptop at all now.