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Download Speed Halved

Reddog
Grafter
Posts: 89
Thanks: 2
Registered: 21-03-2009

Download Speed Halved

Hi,
Since joining PN over a year ago i have had a solid connection 80/20 speeds.(77/1Cool
It's seems that for some reason i now only get 40/20 (37/1Cool
Is there a reason why my speeds have been cut in half?
Pings are the same so i'm guessing the profile has been changed but i have no idea why.
I have done all the usual tests and i think it's pointless because it seems to be on PN side.
Since about 27/7/15 this happened so i thought it might have something to do with the release of Win 10, since it's been nearly a week since then i'm starting to doubt that now.
Kinda sucks to have lost my 9mb/s DL speeds for no reason Sad
Can someone please look into it for me and at least give me an answer on why.
Thanks.
Alison.
9 REPLIES
jafreer
Aspiring Pro
Posts: 844
Thanks: 54
Registered: 13-10-2012

Re: Download Speed Halved

Click on the following link, log into the Member Centre, and see what value it reports for 'Current Line Speed'.
https://portal.plus.net/my.html?action=stable_rate
Also run the BT Speed Test, then put in your phone number, and see what it reports for your IP profile.
http://speedtest.btwholesale.com/
Terranova667
Pro
Posts: 1,296
Thanks: 75
Fixes: 3
Registered: 19-02-2014

Re: Download Speed Halved

hmm going from 80/20 (77/1Cool  to 40/20 (37/1Cool looks as if some how you have been downgraded to the old 40/ 20 package not sure how or why that would happen, maybe someone from Plusnet did the wrong account or something i dunno,  i very much doubt that kind of drop would be DLM or even crosstalk related it's not that specific. 
Reddog
Grafter
Posts: 89
Thanks: 2
Registered: 21-03-2009

Re: Download Speed Halved

Current line speed:
   77.4 Mb.

Pings gone up a bit too it's usually 11 to this server.
I've done a line test for noise on the phone and it's dead silent. Did cold restart on both routers. Checked all the wiring.
I did get a power outage around the time i noticed the speed drop but i get power outages pretty often and never before has it dropped.
I also upgraded to Win 10 around that time too but i doubt that has anything to do with it.
Terranova667
Pro
Posts: 1,296
Thanks: 75
Fixes: 3
Registered: 19-02-2014

Re: Download Speed Halved

OK it wasn't clear that it was a speed test giving the result and not a Profile which is what it sounded like with your first post.
What does the BTW further diagnostic test give it will state what the BT IP profile is, the current line speed is for Plusnets side and that's ok so we need to see if the BT IP one has dropped or not.



Community Gaffer
Community Gaffer
Posts: 17,665
Thanks: 658
Fixes: 162
Registered: 05-04-2007

Re: Download Speed Halved

I'm not sure why you were seeing the higher speeds, the speeds you're getting now are correct for the product you're on. Unlimited Fibre is up to 38Mbps download speed, Unlimited Fibre Extra is the higher speed service.
Sorry, but without upgrading to the higher product the speeds you're seeing now are correct.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Terranova667
Pro
Posts: 1,296
Thanks: 75
Fixes: 3
Registered: 19-02-2014

Re: Download Speed Halved

@ Chris i'm sure he would know what speeds he was getting and package he was on for over a year, if he said he was getting 80 /20 then he must have been on the extra package something has changed so  i dunno maybe check his history before assuming he is making it up.
Community Gaffer
Community Gaffer
Posts: 17,665
Thanks: 658
Fixes: 162
Registered: 05-04-2007

Re: Download Speed Halved

I did check, no assumptions made. The speeds should never have been at 80Mbs, however they obviously were.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Terranova667
Pro
Posts: 1,296
Thanks: 75
Fixes: 3
Registered: 19-02-2014

Re: Download Speed Halved

@chris Ok my bad,  i'm guessing the cap wasn't put in place ? although why it's taken over a year for it to happen seems strange.
Reddog
Grafter
Posts: 89
Thanks: 2
Registered: 21-03-2009

Re: Download Speed Halved

So basically i've had the higher package for a year and now it's been caught by the system or whatever.
I didn't even know there was a higher package. How cruel, to give me 80mb for a whole year and then just take it away.
I'm going to contact my Lawyer and ask for alimony because i'm pretty sure you can't just give somebody the high life for that long and then just take it away. Smiley
I was just trying to find the original emails from PN because i think we were offered a deal or some promo you had running at the time. I remember a lady on the phone offered a deal if we took a longer contract (18months).
I just can't remember the details now.
btw just to clear things up, we did ask for the fastest speeds @ the beginning. I thought we had the fastest package, obviously not now. Please upgrade me back to 80Mb as that's what i wanted in the start.
I understand there's an additional charge for Extra but i don't mind that as long as the mistake you've made won't be charged back.
Thanks
Alison.