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Downgrading Fibre Broadband

SWebster
Grafter
Posts: 25
Registered: 28-09-2014

Downgrading Fibre Broadband

Hi.
I am on the phone and broadband package and at present, I am on unlimited fibre extra.  I wish to downgrade my fibre to unlimited fibre and I don't know how to do this?
I have been to product change and cannot get anywhere with it - there are no other options available and no options for downgrading.
What do I do and how do I change, downgrade?
Thanks
3 REPLIES
Community Veteran
Posts: 6,313
Thanks: 86
Fixes: 3
Registered: 08-01-2008

Re: Downgrading Fibre Broadband

I had to telephone in to downgrade mine, that's probably your quickest and easiest option.
Call me 'w23'
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: Downgrading Fibre Broadband

Hi SWebster,
w23 is correct, however I have gotten this change implemented for you now  Smiley
Matty
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
SWebster
Grafter
Posts: 25
Registered: 28-09-2014

Re: Downgrading Fibre Broadband

Hi Matty,
Thanks very much for doing that.