Downgrade to UL Fibre

[#1]

I'd like to downgrade from Fibre Extra to the standard Fibre product. As I was previously on the 40/2 package though, can I just confirm that I'd now be switched to 40/10 after downgrading? And presumably there's still no possibility of opting for the 55/10 package?

thanks

[#2 · Accepted solution]

Hi @dannyboy75 thanks for getting in touch.

That's correct, if you were to downgrade you would be switched on to the 40/10 fibre product

Let us know if you need any further assistance.

[#3]

Hi Alice

Sorry, having marked this as resolved, one more question please

When I try to change my product in the member centre, there are no other options apart from Fibre Extra. Is there a mandatory period before I can switch product again? I can't remember when I last switched now.

thanks

Dan

[#4]

Thanks for your response @dannyboy75

Sorry to hear you haven't been able to change your product in the member centre. I'd be happy to arrange a call back for you from our Customer Options Team if you could private message me a suitable contact number and a convenient time for the call to be made.

Regards