Downgrade to UL Fibre
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- Re: Downgrade to UL Fibre
02-01-2019 12:22 PM
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I'd like to downgrade from Fibre Extra to the standard Fibre product. As I was previously on the 40/2 package though, can I just confirm that I'd now be switched to 40/10 after downgrading? And presumably there's still no possibility of opting for the 55/10 package?
thanks
Fixed! Go to the fix.
02-01-2019 1:43 PM
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Hi @dannyboy75 thanks for getting in touch.
That's correct, if you were to downgrade you would be switched on to the 40/10 fibre product
Let us know if you need any further assistance.
Re: Downgrade to UL Fibre
02-01-2019 2:16 PM
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Hi Alice
Sorry, having marked this as resolved, one more question please
When I try to change my product in the member centre, there are no other options apart from Fibre Extra. Is there a mandatory period before I can switch product again? I can't remember when I last switched now.
thanks
Dan
Re: Downgrade to UL Fibre
02-01-2019 2:28 PM
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Thanks for your response @dannyboy75
Sorry to hear you haven't been able to change your product in the member centre. I'd be happy to arrange a call back for you from our Customer Options Team if you could private message me a suitable contact number and a convenient time for the call to be made.
Regards
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