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Down to a crawl

ian4436
Grafter
Posts: 27
Thanks: 4
Fixes: 1
Registered: 13-12-2016

Down to a crawl

i went online on monday the 12 dec,,,,,,, it was fine,,, although i was never able to download at 35 meg, it was 4 or 5, i do understand the diference between theoretical speed and actual,,,,,, but now im trying to download any you tube video and im barely getting half a meg,,,,,, it has gone down to 125k!!  Plus net did say about having 10 days to maximise speed,,,,, but is this normal??  if anyone can help i would be grateful

6 REPLIES
davenos
Rising Star
Posts: 189
Thanks: 33
Registered: 14-01-2015

Re: Down to a crawl

No its not normal and the 10 day settling period does not apply to Fibre products, why Plusnet and others state this is beyond me as it is misleading as Fibre connections settle after 48 hours.

 

It might be worth raising a ticket.

ian4436
Grafter
Posts: 27
Thanks: 4
Fixes: 1
Registered: 13-12-2016

Re: Down to a crawl

thanks for replying dave,,,,it was said to me by customer service people and i think in the literature that came with router

 

davenos
Rising Star
Posts: 189
Thanks: 33
Registered: 14-01-2015

Re: Down to a crawl

Im not surprised that the CS agent said that, they are economical with the truth at times(and im being polite there), the 10 day period only applies to ADSL and ADSL2+ connections and any mention of it on Fibre(or VDSL that Plusnet supply)should be removed as its incorrect.

Browni
Seasoned Champion
Posts: 1,709
Thanks: 511
Fixes: 37
Registered: 02-03-2016

Re: Down to a crawl

The 10 day training period is stated on the BT Broadband availability checker so it's no surprise that ISP's keep on repeating it.

I must have been really bad in a previous life. This is my 3rd ISP in a row that uses lithium.
ian4436
Grafter
Posts: 27
Thanks: 4
Fixes: 1
Registered: 13-12-2016

Re: Down to a crawl

yes it does browni,,,,,,,,, i think the 10 day period seems an easy excuse when speeds are down or low

rongtw
Seasoned Hero
Posts: 6,543
Thanks: 1,271
Fixes: 12
Registered: 01-12-2010

Re: Down to a crawl

Some interesting reading Here about 10 days http://forums.thinkbroadband.com/fibre/3956973-fttc-10-day-training.html?fpart=all

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