Down again
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- Down again
Down again
20-03-2019 7:09 PM
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Broadband is down again. As is your chat service which just keeps saying our service is not available at the minute we’re open half 7am until 10pm... what time zone you in there? It’s 7pm.
I would have reported it on your site but only appear to be able to buy more rubbish stuff on there. There’s nowhere o actually get any service.
Re: Down again
20-03-2019 8:40 PM
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Hi @kevparkin1, thanks for getting in touch.
I am sorry to hear your broadband service is not working as it should. I can see you have since been in touch with our Support Team and an update has been provided here for you.
Let us know if you need anything else.
Re: Down again
21-04-2019 10:36 PM
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Re: Down again
22-04-2019 10:23 AM
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Hi @kevparkin1
Thanks for getting in touch - I'm sorry to hear that you're experiencing connection issues.
I can see that my colleague has provided some information on getting you back online here. Having checked your connection status, I can confirm that the information you've been provided is correct and should allow you to reconnect once you've followed through the instructions.
Please let us know how you get on.
Best wishes
Dave
Re: Down again
04-07-2019 7:09 PM
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Re: Down again
04-07-2019 8:40 PM
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Hey @kevparkin1,
Sorry to hear you feel this way, I have created a ticket on your account with the requested information, you can view it here.
Thanks.
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