Double Charged ..Now Speed has halfed can't wait to Cancel !!!

[#1]

Double Charged x 3 times..Now Speed has halfed can't wait to Cancel !!!

Never thought Id be the one posting this but past 5 months have been a nightmare ..

All you get is a nice little copy and paste answers and then know one does anything , Well

Iv had it 50 / 60 meg and I'm getting half that ...Funny how they never forget to charge me every month

for the [-Censored-] service .. This coming from a long standing customer ... Look forward to the Bull s## reply I get back to this

not that its gonna make any difference JJW developer and YouTube Streamer

[#2]

Hi there, 

I'm sorry and disappointed to see this. I'll aim to get both issues sorted for you ASAP. 

I've just tested the line and we're not seeing any obvious issues at all. Can I just check if you've tested speeds over ethernet to the router? If not can you try that next please and let us know what you see?

With regards to the billing I've just checked your latest bill and that looks to be correct, can you send some evidence maybe on a PM to me of what you've seen so I can dig further into that for you?

Adam