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Don’t think my broadband has activated - I can’t get connected

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Newbie
Posts: 1
Registered: 3 weeks ago

Don’t think my broadband has activated - I can’t get connected

I had my phone line installed and set up with Plusnet Hub One on Friday. I can see the broadband connection is strong but I can’t seem to connect for longer than two minutes at a time. It just disconnects.
Sometimes it brings up the Plusnet Hub page on my phone or television when I initially connect and then it disconnects.
I’ve checked and my username is still setup@plusnet.dsl so I don’t think it has been activated properly? My internet should’ve went live at midnight on 03/10.
Can anyone help?